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Resilience4 Tips for Better Voice Network Call Quality Troubleshooting
4 Tips for Better Voice Network Call Quality Troubleshooting -
Customer ExperienceHow to Unlock Better CX through the Right Employee Experiences
What kind of experiences are people having with your company? In prior years, this question was mainly aimed at your customers. Customer service was and still is one of the most critical aspects of many positions. Why? Because satisfying experiences build their loyalty and, in turn, your profitability. Therefore, expectations for worker performance have dominated conversations around employment for, well … forever! -
Contact Center and CXHow to Unlock Better CX through the Right Employee Experiences
What kind of experiences are people having with your company? In prior years, this question was mainly aimed at your customers. Customer service was and still is one of the most critical aspects of many positions. Why? Because satisfying experiences build their loyalty and, in turn, your profitability. Therefore, expectations for worker performance have dominated conversations around employment for, well … forever! -
Customer SuccessSoftware Assurance for Unified Communications | Customer Use Cases
In the first part of my software assurance (SWA) conversation with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions, we busted SWA myths and shared best practices for organizations using unified communications. -
Customer ExperienceHow to Set the Gold Standard for a Contactless Guest Experience
The demand for a more hands-free environment has become increasingly prevalent as we reassess what it means to interact with each other in an ever-increasing digital world. A contactless world was always on the horizon across various industries. The pandemic just accelerated the demand. -
Customer ExperienceThe Top 4 Reasons Hotels Should Invest in the Guest Experience Now
The hospitality industry suffered more than most at the height of the pandemic, forcing hotels to re-examine priorities as the world shifted into a new normal. Because so many people have taken the time to consider what’s most important to them, travel has become more than just an escape from day-to-day life. A place to sleep isn’t enough. Today’s travelers seek experiences that make them feel connected at every step of their journey. -
Guest InsightsSoftware Assurance for Unified Communications | Busting Myths
I had the opportunity to hold eye-opening conversations with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions. They are reputed independent consultants who know the business communications industry inside-out and have customers in almost every business area. -
Application IntegrationsMitel Puts the “I” in Teams with Telephony Integration
One of the most startling statistics to emerge from the COVID-19 pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, Microsoft Teams use grew by 894%. That’s more than Zoom, in case you were wondering. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. Microsoft Teams has become the de facto communications platform for over one million organizations in just a few years. -
Collaboration8 Business Communications Resolutions for a Successful 2023
‘Tis the season for New Year’s resolutions – and here at Mitel, we know how vital the turn of the new year is for organizations