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Portfolio NewsYour Virtual Receptionist is Mitel Voice Assist
Working in a small business or any lean organization can feel like being a midfielder on a soccer team. Sometimes you’re on offense making sales, sometimes on defense handling customer issues, and there’s often much running around in between. But it doesn’t have to be this way. If excellent customer service is your goal, Mitel is stepping up with the assist: our new Voice Assist solution. -
CultureBeyond Accommodations: Helping Employees with Disabilities Thrive at Work
The upsides of remote and hybrid work are a familiar refrain. Employees have come to enjoy the familiar environments, flexible schedules, and minimal commutes that come with clocking in from home at least a few days a week. But for many people with disabilities, these conditions aren’t just perks – they make succeeding in their chosen career much more accessible than traditional office arrangements. -
Portfolio NewsMiCollab Update 9.7 SP1: Simplifying the UC Experience
Unified communications. If you pardon the telephony pun, it has a nice ring. The trouble is that unified communications (UC) usually means that a vendor has unified their communications products into a single solution; customers might only use some of the communications solutions offered. -
ComplianceThe Power of Personalization: Improving Financial Services CX with Data and Insights
Today’s financial institutions must deliver powerful customer experiences (CX) to stand out from a market saturated with retail banking apps and fintech startups. Modern financial services clients are no longer satisfied with generic offers and mass marketing – they expect hyper-personalized recommendations tailored to their unique needs. -
CollaborationHow to Choose the Right Cloud For Your Organization
In technology, many people assume the cloud is the cloud. After all, by definition, Unified Communications as a Service (UCaaS) is a unified telecommunications system based in the cloud. Make or take a call, send a text, and start a video chat or webinar; those words and images are hosted in the cloud. -
Channel PartnersIntroducing UserVoice: Empowering Mitel Partners and Customers
Today's unified communications market demands customized, flexible, and tailored solutions. This means listening to customers on multiple fronts while providing meaningful data and analytics for better ROI, planning, and more informed decision-making through customer lifecycle management (CLM) and Mitel UserVoice. How does Mitel do it? -
Remote Working4 Tips to Close the Remote Work Gap
Mind the gap! The career opportunity gap between remote and in-person employees that is. -
CollaborationBeyond the 9-5: The Benefits of a Flexible (and Shorter) Workweek
Did the pandemic genuinely change how we view the work-life balance? Many employees found they could be just as productive working a more flexible schedule from home as they could commuting to a 9-to-5 at the office. And they may never want to go back. -
Mitel NewsHow to Step Into The Future By Implementing a Hybrid Shopping Experience
The in-store shopping experience is here to stay. And while it’s true that about 75% of shoppers continue to have some in-store interaction, digital shopping is still on the rise. In 2022, US e-commerce sales were more than $1 trillion, a massive increase from previous years.