Let’s face it, the days of running a business with outdated communication tools are over. The COVID-19 pandemic has made that very clear. Companies that kept pace with ever-changing communications technologies before the pandemic were best equipped to transition smoothly to a remote working reality. Businesses that had not kept pace with technology were caught scrambling. 

Today, many businesses are taking stock of their communications infrastructure to determine what they need to stay competitive during and after the pandemic. Although migration to cloud-based options should be the eventual goal, getting there may not require an immediate and abrupt shift. Staying agile and competitive on the road to the cloud can ensure that existing technology is current.

You Can’t Get Ahead if You’re Technically Behind

Way back when you only had to worry about one communication tool. A phone system and access to dial tone were all you needed to support most business operations. That basic hardware could stay in place for years without much upkeep. 

Your employees need more than a handset to stay connected with colleagues, partners, and customers. Smartphones, email, text, chat, screen-sharing, unified communication, and more enable a mobile, agile, responsive workforce. The IP-based systems and platforms you rely on to deliver these tools provide various communication and collaboration options. But unlike the basic handsets of yesteryear, the technologies behind today’s systems continue to evolve rapidly. Every minor software update or significant upgrade refines existing capabilities or adds new features designed to streamline work processes and improve efficiency. 

Unfortunately, many businesses have not kept up with the pace of change. They have delayed updates and upgrades and continue to operate with outdated systems. If you are one of those businesses, you are not taking full advantage of the technology you already have and are not giving your employees the advanced tools they need to maximize productivity. This puts your employees at a disadvantage compared to competitors leveraging every new iteration of their communications systems to ensure that vital link between employees, partners, and customers is optimized at every touch point.

Outdated Systems are Vulnerable

Beyond efficiency and productivity, staying current with updates and upgrades to your existing communication system is the key to protecting your business from security threats. 

Because of how business is conducted today with dispersed and remote employees, even daily office emails and phone calls can contain confidential information that matters to your customers. The tight integration of voice, data, and image capabilities in IP-based communications systems enable a distributed workforce to make those systems an ideal target for cybercriminals looking for a backdoor into your business data. Most IT professionals agree that outdated software on these systems is an open invitation. So, the longer the software has been neglected, the more likely someone can find a way to exploit its vulnerabilities. 

Given that your communication system is the vital enabler of your business, you can’t afford to take the risk. Avoid the financial cost and disruption of a security breach by keeping your system current with all the latest security features. System software updates and upgrades often address security flaws, eliminate minor glitches, or close security holes that hackers could exploit. They provide that extra layer of protection your business needs from the damage and destruction caused by cyberattacks. Without that extra layer of security, you’re opening the door to a potential breach and the resulting loss of consumer confidence. Existing and potential customers won’t likely trust your business in the future.

A Move to Cloud Should be at Your Pace

Of course, as technology evolves, your communications strategy should too. While the objective for many organizations will be an eventual migration to the cloud, some organizations will choose to fully modernize their systems by utilizing subscription options for on-premises solutions that allow businesses to scale at their own pace. Regardless of your choice, those moves should be made when it makes the most business sense. By staying current with your existing system, you can be more strategic with your move and make it at your own pace.

When you start thinking about your move to cloud-based communications services, consider whether you have maximized the potential of your current system. Cloud systems can be configured to provide telephony, mobility, team and video collaboration, contact center capabilities, and communication integration for a monthly fee. Many on-premises systems, like Mitel MiVoice Business, can be upgraded with all these features. Upgrading optimizes your current investment and extends the life of your system while you structure your move to the cloud to fit your business and market strategies.

To capitalize on this potential, make sure you’re making the incremental choices today that keep your system as flexible as possible, ready to add functionality as needed, and capture opportunities when they arise. This means staying current with all the latest updates and upgrades and activating features that extend the life of your system, like video, collaboration, and customer experience capabilities. It also means thinking strategically with your technology partner about how emerging technologies and creative uses of integrations can revolutionize the workflows in your organization to improve daily operations.

Staying Current is Good Business Sense

Ultimately, the risks associated with not making needed system updates are too significant to ignore, and the benefits are well worth the effort. But many businesses today operate with communication systems that are at least one full software version behind current. As a result, their systems may lack the built-in functionality that, if current, could enhance efficiency and increase productivity. These systems are also missing critical security updates that could reduce the risk of cyberattacks.

As you look to define the communications tools you will need to stay competitive after the pandemic, it’s important to remember that, sometimes, staying competitive can be as simple as updating what you already have. And if what you already have is MiVoice Business, you have a solid foundation to build on if you stay current. 

Are you missing out on modern capabilities? Here are 5 ways getting current helps your business succeed. > 

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