Mitel Legal Terms and Conditions

Cloud products and related services provided by Mitel are subject to the terms and conditions and supplemental policies described by offer as listed below:

ZOOM WORKPLACE

The following terms apply to Customer’s purchasing Zoom Workplace:

Zoom Terms of Service: https://explore.zoom.us/en/eula-terms-of-service/
Zoom Services Uptime Service Level
Mitel Managed Services and Implementation Services Supplemental Terms
Mitel Data Protection Agreement & Zoom Workplace Annex to DPA
Mitel Support Data Retention Policy

MITEL HYBRID CLOUD FOR ZOOM

The following terms apply to Customer’s purchasing Mitel Hybrid Cloud for Zoom:

MICLOUD FLEX, MICONTACT CENTER LIVE, MICLOUD ENGAGE CONTACT CENTER

The following terms apply to those Customer’s purchasing any of the following Mitel MiCloud Services:
MiCloud Flex, MiContact Center Live, MiCloud Engage Contact Center

MiCloud Services - Global Terms of Service

Applicable Supporting Documents:

Data Retention policies can be found at:

Archived versions of the global terms of service and supporting documents are provided for reference:

Archived Version - Global Terms of Service (February 12, 2024)

Archived Version - Global Terms of Service (October 10, 2023)

Archived Version - Global Terms of Service (May 11, 2023)

Archived Version - Global Terms of Service (Sep 1, 2022)

Archived Version - Global Terms of Service (July 1, 2022)

Archived Version - Global Terms of Service (Dec 22, 2021)

Archived Version - Global Terms of Service (July 31, 2021)

Archived Version - Global Terms of Service (April 6, 2021)