Mitel CloudLink

CloudLink is a cloud-based API application development and integration platform that extends your Mitel telephony, collaboration, and contact center applications with cloud services.

Mitel CloudLink

CloudLink is a cloud-based API application development and integration platform that extends your Mitel telephony, collaboration, and contact center applications with cloud services.

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Benefits of Mitel CloudLink

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CloudLink is the better way to deliver the next generation of communications innovation

- Swapan Nandi, Senior Director, Next Gen Products at Mitel

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Features

  • Built on the leading global cloud delivery framework, Amazon Web Services
  • DevOps model supports continuous integration/continuous deployment (CI/CD)
  • Applications built on reusable microservices allowing app developers to build capability once and deploy into multiple applications (e.g., common chat across apps)
  • Applications developed once and delivered to multiple Mitel communications platforms
  • Agile, cost-reduced development delivers optimal flexibility for application delivery and continuous improvement
  • Deployed in a serverless architecture framework that allows for a real-time elastic application resource demand model
  • Proven platform featured in dozens of Mitel use cases with over two million users globally
  • Developer Portal with API specs, example integrations, tutorials, guides, and resources
  • Media services API manages calls on both cloud call control and on-premises PBX systems
  • Presence API for managing the presence of any entity
  • Conversations API to manage topic-based streams, one-on-one, and group conversations
  • Topic-based notification system to distribute notifications over various channels to subscribers
  • Administration service for managing tenants, users, and services access to CloudLink platform microservices
  • OAuth 2.0 compliant authentication service to obtain bearer tokens for use with the CloudLink Platform microservice APIs

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