Contact Center
Collaboration
Business Phone Systems
Phones & Accessories
Questions or Comments?
800-722-1301
Your Business Need
Your Industry
Your Business Size
Our Services
Our Products
Customer Support
Customer Education
Partner Support
Contact Sales
Questions or Comments?
800-722-1301
Blog
About Mitel
Careers
Customer Success
Resource Center
Location: United States
Americas
Europe
Oceania
A call script, a written script entailing correct wording and logic aids, assists an agent in handling a contact. It also assists in the maintenance of focusing on the content of the contact.
Call scripts guarantee consistency across the call center and allow agents to act more naturally and listen to customers as they know they don’t have to worry about remembering what to say next. Call scripts can be easily integrated with telephony and IVR systems in order to provide the agent useful information about the customer and tailor each interaction accordingly.
