What Is Unlimited Calling?

A lot of business phone providers are now offering unlimited calling to both local and international numbers. This is typically accomplished through voice over internet protocol (VoIP) calling instead of traditional phone lines. VoIP typically delivers a wide range of calling features at a lower cost than traditional lines. Since VoIP relies on an internet connection to make calls, you can more easily scale this up or down. Compare this to traditional phone systems that rely on physical infrastructure. 

How VoIP Unlimited Calling Works

With VoIP calls are routed through an internet network, instead of traditional landlines, effectively cutting costs across the board.

Unlimited calling will usually include features like extension-to-extension calling anywhere in the world, unlimited anytime calling to numbers in the US and Canada, and unlimited calls to anyone using the same provider network. Depending on your provider, you might also find unlimited international calling bundled into your plan. 

Who Benefits Most From Unlimited Calling?

Unlimited calling can benefit most businesses, as long as your business has a lot of incoming and outgoing calls. Businesses who primarily communicate with customers and clients via email, messaging, and other support networks might not find the same value in the service. 

Why Consider Unlimited Calling?

As your organization grows, your phone needs typically expand as well. Whether it’s hiring more customer service agents, expanding the number of phone lines or physical phone hardware, or simply increasing your call volume over time, your expenses typically also grow if you're on a limited calling plan.

Different Definitions Of Unlimited Calling

When comparing business phone system providers make sure to research the details of their unlimited calling plan. There is no set standard for what unlimited calling means, so it’s up to individual providers to create their own unlimited calling plans.