Get a BUSINESS VoIP Quote Today

Product hero

Cape Medical Supply

Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.

Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. Cape Medical Supply partners with healthcare organizations to deliver consistently high patient satisfaction scores and a seamless medical experience for their patients.

With an old phone system lacking features to meet its needs, Cape Medical Supply decided to start over with a new solution. An outside consultant began the information-gathering phase with a 100-point questionnaire. Based on that input, the field of contenders was narrowed down to five providers. Mitel’s MiCloud Connect Contact Center offered extensive reporting tools and the ability to integrate email and chat into the agent’s queue system. After a multi-month process, Cape Medical chose MiCloud Connect.

 “We absolutely made the right decision going with MiCloud Connect.”

- Gary Sheehan, CEO, Cape Medical Supply

  • Needed key features to meet customer expectations
  • Scalability and upgradability were important to protect its investment
  • Existing cloud-based solutions for business, electronic medical records and CRM applications
  • Successful transition from on-site to cloud phone system
  • Mobile apps for remote workers
  • Better insight into performance

Get a BUSINESS VoIP Quote Today

Similar Success Stories
Case Study
Minnie's Food Pantry

Minnie’s Food Pantry was founded by Dr. Cheryl “Action” Jackson in 2008 in Dallas, TX, with a mission to provide healthy meals and resources to those in need by way of red-carpet treatment.

Read More
Case Study
Orion Township

Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.

Read More
Case Study

Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.

Read More
Ready to talk to sales? Contact us.