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“Hotels no longer generate revenue from telephony these days,” explains IT Manager Jens Eckstein. “That is why, above all, future-proofing, simple configuration and cost efficiency were important to us when choosing a telephone system. MiVoice Business from Mitel already has many features integrated, such as for the back office area, which have to be purchased additionally with other solutions.”
Starwood went looking for a better way to handle their communications, and found Mitel.
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After identifiying the need for a major communications solution upgrade, a new London hotel selects Mitel MiVoice Business and MiVoice Border Gateway, providing a four-star guest experience and streamlining operations.
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A&K has chosen to standardize on a Mitel 3300 IP Communications Platform (ICP) with IP phones throughout its entire organization to improve customer service.
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