Radisson Blu Hamburg

Under the brand name Radisson Blu, the international Rezidor Hotel Group operates more than 300 hotels and hotel projects in Europe, Africa and Asia. The Radisson Blu Hamburg, a four-star superior hotel at the heart of Hamburg, boasts 556 highly modern and comfortable rooms and suites. It is also the tallest hotel in the city and strives for the peak when it comes to customer service by using communications solutions from Mitel.

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“Hotels no longer generate revenue from telephony these days,” explains IT Manager Jens Eckstein. “That is why, above all, future-proofing, simple configuration and cost efficiency were important to us when choosing a telephone system. MiVoice Business from Mitel already has many features integrated, such as for the back office area, which have to be purchased additionally with other solutions.”

Goals

Outdated analog telecommunications (TC) system
Future-proof solution needed
Approximately 600 analog telephones needed to remain in use

Results

Reliable and resilient solution
State-of-the-art technology and comprehensive support
Easy to self-administer
New requirements can be implemented quickly and easily
Flexible and future-proof thanks to IP technology

“We now have an all-round carefree package with state-of-the-art technology and comprehensive support.“ Jens Eckstein, IT Manager Radisson Blu Hamburg

Case Study

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