Product hero

Weber State Credit Union

Weber State Credit Union’s existing phone system was at the end of life, and the platform was unable to accommodate growth. Adding agents or handsets required an expensive hardware and software upgrade, and the system had become impossible to manage in-house.

An informal RFP was fielded to several organizations, but none had the expertise to deploy contact center reporting features, nor the experience to integrate the system with Weber State Credit Union’s financial platform and IVR capabilities.

“I’ve been involved in different telecom solutions at other institutions and I was very familiar with Cisco and Avaya, the old Nortel and NEC," said Ben Christensen, Vice President and Chief Information Officer. "I knew what functionality we were looking for and at what price point. As I started to dig deeper into Mitel and talk with different resources, I was sold."

Goals
  • Implement a scalable, automated solution with robust reporting that would support growth 
  • Needed a solution that would integrate with the organization’s customer service and financial services platform, Symitar™, plus support IVR capabilities and advanced contact center features
Results
  • Improved contact center reporting 
  • Better support for remote workers 
  • Ease of administration 
  • Ability to provide elevated member service 
  • Streamlined integration of Symitar and IVR applications 

Find The Perfect Solution for Your Business

SIMILAR SUCCESS STORIES
Financial woman explaining to client
Case Study
TruStone Financial Credit Union

TruStone's central mission is to create exceptional financial experiences for its members.

Read More
Compagnia thumbnail image
Case Study
Compagnia di San Paolo Foundation

The Compagnia di San Paolo Foundation originated in a confraternity established in 1563 and is among Europe's largest private foundations of banking origin.

Read More
photo of man with laptop and phone
Case Study
FirstPort

FirstPort realised cost savings and multiple business benefits by consolidating multiple legacy PBX telephony systems to a single hosted Mitel platform, supported by Koris.

Read More
Ready to talk to sales? Contact us.