Mitel H60 Earns Frost & Sullivan's 2026 New Product Innovation Award
A nurse mid-shift, a warehouse picker moving between aisles, a hotel staffer answering a guest question; none of them have time to stop, find a computer, and log in just to get an answer. Frost & Sullivan's 2026 Global New Product Innovation Recognition names Mitel a leader in DECT technology for building a device that solves exactly that problem: the Mitel H60.
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DownloadMost enterprise headsets are built to carry a conversation. The H60 is built to carry the operation.
It connects frontline employees to Mitel Workflow Studio, CRM and ERP systems, and the Mitel SIP-DECT Event Manager, so a single headset can surface information, trigger a workflow, or flag an incoming alert from a nurse-call, fire-alarm, or IoT system, all hands-free.
In this report, Frost & Sullivan shares the value the H60 brings to mobile and distributed workers, and why it earned the 2026 innovation award.
Report Findings:
- Frontline friction, quantified: See how disconnected communications tools slow decisions in retail, healthcare, hospitality, manufacturing, logistics, and government.
- Beyond voice: Understand how the H60 functions as an enterprise endpoint and not just a headset, through native integration with workflow and event-management systems.
- Built for the shift, not the desk: Learn how ergonomic design, multi-cell roaming, and encrypted SIP-DECT communications hold up across long shifts and large facilities.
- Independent validation: Learn why Frost & Sullivan's analysts, evaluating criteria from reliability to brand equity, selected Mitel for this recognition.
What You'll Learn:
- Product design: How the H60 pairs enterprise-grade DECT mobility with programmable controls and voice activation to reduce steps during fast-paced work.
- Ecosystem fit: How native compatibility with Mitel's SIP-DECT platform and low-code/no-code Mitel Workflow Studio shortens deployment and lets IT teams manage the device at scale.
- Customer impact: How the combination of reliability, security, and workflow integration translates into measurable gains in workforce responsiveness and service delivery.
"By combining resilient communications infrastructure, secure mobility, dependable audio performance, and enterprise integration, the H60 delivers the reliability and operational confidence required for mission-critical communications. Its quality is ultimately reflected in its ability to help organizations maintain productivity, responsiveness, and continuity where performance matters most."
Shailendra Soni
Associate Director, ICT
Frost & Sullivan
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