Mitel Named a Best Practices Leader in Latin American Customer Experience Platforms

Banks, hospitals, and public agencies across Latin America want the automation that comes with AI-enabled customer experience platforms. Few of them are ready to move mission-critical voice into a shared public cloud to get it. Frost & Sullivan's 2026 Latin American Technology Innovation Leadership Recognition names Mitel a leader in customer experience platforms for solving that exact tension.

Why This Report Matters:

• Regional market context: See how Latin America's uneven cloud readiness, regulatory oversight, and infrastructure investment are shaping demand for flexible CX platforms.
• AI without lock-in: Understand how a model-agnostic design, spanning Google, Microsoft, OpenAI, Anthropic, and specialist providers, lets enterprises modernize without replacing critical systems.
• Measurable outcomes: Review the operational data behind the recognition, including containment, handling-time, and productivity gains reported across deployments.
• Independent validation: Learn why Frost & Sullivan's analysts, evaluating criteria from commercialization to growth potential, selected Mitel for this recognition.

What You'll Learn:

• Platform roadmap: How Mitel CX and Mitel CX 2.0 progress from individual AI features to a connected system spanning the full-service lifecycle.
• Deployment flexibility: How hybrid architecture and Mitel Edge bring intelligent processing into regulated environments that can't depend on external inference.

• Commercial momentum: How partner-led delivery, Mitel’s CLIMB loyalty program, and regional product development are converting into subscription growth across Brazil, Mexico, El Salvador, and Chile.

   

"The strength of Mitel's strategy lies in converting broad platform capability into measurable operational value. By connecting self-service, agent assistance, workforce optimization, and interaction intelligence, the company helps organizations improve efficiency while preserving the human expertise required for complex customer interactions."

Sebastian Menutti
Industry Director, Customer Experience Research, Frost & Sullivan

About Frost & Sullivan

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