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Contact Center

Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce. 

In today’s digital age, the definition of customer experience has changed, and with a cloud-based contact center you can give your customers everything they expect.

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Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.

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MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.

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MiContact Center Enterprise provides a powerful toolbox of applications to transform dated, voice-only call centers into a multi-channel experience.

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MiContact Center Office provides efficient monitoring, managing and routing of calls. It's the perfect small to medium call center office solution

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Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities.

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Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management

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Still today, customers loose a lot of time when reaching the wrong persons in enterprises.

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micontact center business

True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable. 

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Mitel Connect Cloud Contact Center is a hosted call center with enterprise-grade performance.

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MiVoice Connect Contact Center is a multi-modal interaction center for the way customers communicate today. 

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Experience improved productivity with more up-to-date information at your fingertips than ever before with Mitel Contact Center Agent Dashboard.

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The Mitel Contact Center Email Alert Service helps you serve your customers better with incredible performance metrics and automated email notifications.

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Take control of your communications solution with easy-to-use instant override messaging.

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Easily access and analyze detailed call-by-call information to improve productivity with Mitel Contact Center Interaction Viewer. 

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