Applications

Contact Center

Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.

MiCloud Contact Center

In today’s digital age, the definition of customer experience has changed, and with a cloud-based contact center you can give your customers everything they expect.

MiContact Center Business

Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.

MiContact Center Campaign Manager

MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.

MiContact Center Enterprise

MiContact Center Enterprise provides a powerful toolbox of applications to transform dated, voice-only call centers into a multi-channel experience.

MiContact Center Office

MiContact Center Office provides efficient monitoring, managing and routing of calls. It's the perfect small to medium call center office solution

MiContact Center Outbound

Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities.

MiContact Center Quality Management

Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management

Mitel ACP Contact Center

Still today, customers loose a lot of time when reaching the wrong persons in enterprises.

MiCloud Engage Contact Center

True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable.

Mitel Connect Cloud Contact Center

Mitel Connect Cloud Contact Center is a hosted call center with enterprise-grade performance.

MiVoice Connect Contact Center

MiVoice Connect Contact Center is a multi-modal interaction center for the way customers communicate today.

Mitel Contact Center Agent Dashboard

Experience improved productivity with more up-to-date information at your fingertips than ever before with Mitel Contact Center Agent Dashboard.

Mitel Contact Center Email Alert Service

The Mitel Contact Center Email Alert Service helps you serve your customers better with incredible performance metrics and automated email notifications.