MiCloud Connect

Your all-in-one cloud communications, collaboration and contact center service

Built on Google Cloud Logo

MiCloud Connect is a complete cloud business communications service that delivers seamless voice, collaboration and contact center solutions from a single provider. By combining an intuitive user experience and flexible service plans with Google Cloud's proven reliability, MiCloud Connect makes every aspect of cloud communications and collaboration simple and secure

Key Benefits
Work from Anywhere
With Mitel hosted PBX phone systems, you can practically take your system on the go with our smartphone mobile application. With it, you can keep working away from the office without sacrificing your in-office functionality.
Easy to Use, Simple to Manage
The modern, intuitive user interface makes is easy for end users and admins to get work done fast with single click functionality, a seamless experience across devices and real-time management - minimal training required!
Implement with Minimal Disruption
Plug-and-play functionality paired with our team of experts ensures a smooth transition, so you can make the switch quickly and confidently. As business needs change, you can easily add functionality and upgrade permissions in real time. 
built on google cloud

Built on the same platform that powers the tools you trust and use every day, MiCloud Connect is backed by Google Cloud's industry-leading reliability, security and scalability to deliver the uptime and compliance you demand. 

Is this product right for you?

FEATURES

    • Robust client for settings, call control, chats and events
    • Available for PC, Mac, iOS and Android
    • Audio and video conferencing with web sharing
    • Built-in VPN
    • Individual and group chat
    • Team collaboration with persistent workspaces
    • Business SMS
    • Native integrations with leading CRMs and calendars
    • Softphone and web dialer
    • Mobile-first design
    • Integrated contact center
    • IP desk phones
Business Communications Continuity

MiCloud Connect is architected with enterprise-class security measures and redundancy at network, infrastructure and application layers to maximize uptime and scalability. In addition, cloud phone services are backed by Mitel’s cloud Service Level Agreement (SLA) for added reassurance. And in the unlikely event that a disaster prevents Mitel’s primary data center from servicing communications, MiCloud Connect disaster recovery process migrates service to a redundant data center located in a different geographic region in order to mitigate risk.

CRM and business process integrations

Put more power behind every customer touchpoint with cloud phone services that integrate with popular productivity apps like Salesforce®, ACT!® and Microsoft Dynamics®. Embedded calling features, integrated call and customer histories help provide a more holistic picture of business performance, while making interactions easier for employees and customers alike.

Easy to get started, convenient ongoing support

The transition to a new cloud phone system doesn’t have to be painful. Mitel’s customer success teams make sure you’re supported every step of the way with professional services, “Jump Start” and “Expert Start” options, on-demand support and training and VoIP phones with a built-in help button.

Robust cloud phone system features

No need to combine disjointed cloud tools from multiple vendors any longer. MiCloud Connect is an end-to-end cloud phone and unified communications solution that handles everything for you—from phones to applications to network operations—for solid performance.

Exceptional user experience

Cloud-based communications and collaboration that make everyday meetings and interactions easier than ever with enterprise-grade VoIP phone services, instant messaging, audio and web conferencing and multi-point video. All with powerful, yet simple, administration for IT teams.

Tolly Enterprises favors Mitel MiCloud Connect over solutions from 8x8 and RingCentral

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