Hands-Free Communication and AI-Driven Workflows
for Frontline Teams
When frontline teams are constantly on the move, missed information and slow access to colleagues can hurt response times and service quality. The Mitel H60 DECT headset keeps retail, healthcare, hospitality, and warehouse staff connected hands-free, with one-click calling, push-to-talk teamwork, and voice-activated access to Mitel Workflow Studio and Agentic AI services.
Benefits of the Mitel H60 DECT Headset
Instant Teamwork, Hands-Free
With one-press push-to-talk and full voice calling built into a single lightweight headset, frontline staff can reach a colleague, a department, or an entire team instantly, without stopping what they're doing. Multifunction buttons can be configured to trigger group calls, request support, or discreetly alert security, keeping teams responsive during busy shifts.
Reliable Coverage Wherever Work Happens
Built on Mitel's multi-cell SIP-DECT infrastructure, the H60 delivers secure roaming and handover across your facility, so calls stay connected as staff move between departments, floors, or buildings. Acoustic echo cancellation and DSP-based noise reduction keep conversations clear on loud retail floors, in warehouses, or throughout busy hospitals.
Voice-Activated Access to AI-Driven Workflows
A single voice command or button press connects staff to Mitel Workflow Studio and Agentic AI services, enabling real-time lookups in CRM and inventory systems, task updates, and guided workflows. Employees get answers and complete tasks without leaving the floor, stepping away from a patient, or interrupting a customer.
H60 Configurations for Your Workspace
For Retail and Hospitality Teams
Lightweight comfort for staff who need to stay connected across the sales floor or guest areas all shift long. Mitel H60 with Headband
For Healthcare and Warehouse Staff
Neckband and ear hook options keep hands free for patient care or inventory tasks without sacrificing call quality. Mitel H60 with Neckband or Ear Hook
For Multi-Site and Distributed Facilities
Reliable roaming and handover across buildings and departments, powered by Mitel's multi-cell SIP-DECT infrastructure. Mitel H60 + SIP-DECT 10.2 Multi-Cell Base Stations
Key Features
Hands-Free Communication and Control
-
One press connects you to a colleague, group, or department for instant one-to-many communication, with the range and audio quality of Mitel's DECT network.
-
Answer, mute, adjust volume, reject, or end a call directly from the headset buttons, whether at a register, a nurses' station, or across the warehouse floor.
-
Configure single, double, or long button presses per user to reach specific groups, trigger voice services, or send a discreet alert to security or management.
AI-Driven Workflow Integration
-
Voice-activated access to Agentic AI-driven workflows connects staff to CRM, inventory, and task systems in real time, without opening an app or leaving the floor.
-
Native support lets staff ask questions or trigger actions by voice and hear the response read aloud, keeping both hands free for the task at hand.
-
Fire alarms, nurse call systems, and IoT sensors can send spoken notifications straight to the headset, so staff hear about incidents as they happen, wherever they are.
Professional Audio and Reliable Mobility
-
Two antennas with fast diversity and support for Mitel's multi-cell SIP-DECT base stations keep calls connected as staff roam between departments, floors, or buildings.
-
Acoustic echo cancellation and DSP-based noise suppression keep both sides of a conversation clear on loud retail floors, in warehouses, or busy hospital corridors.
-
Up to seven hours of talk time and 100 hours of standby carry staff through a full shift, with a fast charge to 50 percent in 90 minutes between shifts.
- White Paper
The Hybrid And AI Revolution In Business Communications
A Techaisle survey reveals organizations are prioritizing hybrid and AI when modernizing their communication landscape.
H60 DECT Headset in Action
City of Baltimore
The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments, including Health, Public Safety, Public Works, Recreation and Parks, Transportation, Schools, and Government.
Schloss Fuschl, A Luxury Collection Resort & SPA
Schloss Fuschl, A Luxury Collection Resort & Spa, is a 5-star superior resort in the Salzburg region of Austria. It is renowned for its idyllic setting on Lake Fuschl and luxurious amenities such as a golf course, spa facilities, and classic car excursions, making it one of Europe’s top destinations for unforgettable stays.
ILANG Center
ILANG Center is a cosmetic and dermatology center in Amman, Jordan that brings together elite dermatologists into one location. Equipped with the latest laser, cosmetic, slimming, and skin care technologies, the center is unique in that it offers separate services to both women and men. While the center caters to both sexes, its focus is providing comfortable clinical beauty service experiences to men, with dedicated reception, waiting, and rooms.
Heilig Hart Hospital
Heilig Hart Hospital is a general hospital in Mol, Belgium, with 183 accredited beds, a large day hospital, and extensive consultation services. With around 10,000 inpatients and over 23,000 hospital patients per day every year, Heilig Hart’s approximate 750 employees, 100 doctors, and 30 volunteers work to provide patients with both basic services and highly specialized medicine. The hospital also collaborates with regional partners, including primary care providers, nursing homes, and university centers, and is a part of the Kempen Hospital Network.
Services for your Your Wireless
Mitel Services help plan, deploy, and support wireless DECT and AI-driven workflow solutions built around your operational needs.
- Consulting : Strategic guidance on DECT coverage planning, workflow automation, and multi-site rollout
- Deployment : Efficient setup and integration with your existing Mitel SIP-DECT and Workflow Studio environment
- Support : Ongoing firmware updates, replacement programs, and technical assistance
Features
| Feature | Mitel H60 DECT Headset |
|---|---|
| Wireless Technology | DECT, firmware upgradable over-the-air |
| Frequency Bands | 1880–1900 MHz (EU); 1910–1930 MHz (LATAM); 1920–1930 MHz (US) |
| Range | Indoor: up to 50 m; Outdoor: up to 300 m |
| Roaming | Roaming and handover across Mitel SIP-DECT multi-cell base stations |
| Talk Time | Up to 7 hours |
| Standby Time | Up to 100 hours |
| Battery Type | 320 mAh lithium-ion polymer |
| Charge Time | 0–50%: 90 minutes; 0–100%: under 4 hours |
| Audio | Full duplex; G.726 codec (narrowband); acoustic echo cancellation; DSP noise suppression |
| Speaker / Mic Frequency Range | Speaker: 150 Hz–7 kHz; Microphone: 150 Hz–10 kHz |
| Call Features | Push-to-talk, answer/reject/release call, auto-answer, outgoing call via predefined keys |
| Ringer | 6 melodies, 6 levels, silent ringer, adjustable alert volume |
| Display | 3-color status LED (call, idle, menu, charging, registration) |
| Wearing Styles | Headband (standard); neckband (optional); ear hook (optional, S/M/L buds) |
| Weight | Headset with ear hook: 35 g; with headband: 45 g; with neckband: 41 g |
| Size | 126 x 50 x 17 mm |
| Security | DECT encryption, TLS 1.3, SRTP/SRTCP, frequency hopping |
| System Registrations | Up to 10 |
| Environmental Rating | IP20 housing; operating 0°C to 55°C; storage -20°C to 70°C |
| Reliability | Drop height 1.7 m; keypad lifetime 40,000 presses; 40 RCA abrasion cycles |
| Integrations | Mitel SIP-DECT, SIP-DECT Event Manager, Mitel Call Managers, Mitel Workflow Studio* |
| Charging Options | Magnetic-pull charger, table charging cradle, EU/US/AUS/UK plugs |
| Approvals | Radio: EN 301 406; EMC: EN 301 489-1/-6; Safety: IEC 60950-1; FCC Part 15 |
| Box Content | H60 headset, headband, USB-C cable (AC adapter sold separately) |
Related Products
Your Questions About the Mitel H60 DECT Headset Answered
-
The H60 supports up to 50 meters of indoor range and up to 300 meters outdoors, depending on building materials and cell layout. Mitel's multi-cell SIP-DECT infrastructure extends coverage further, with roaming and handover between cells as you move.
-
The H60 connects to Mitel SIP-DECT multi-cell base stations alongside Mitel DECT phones, with support for Mitel Call Managers, Mitel Workflow Studio, and the SIP-DECT Event Manager.
-
Yes. Through Mitel Workflow Studio, the H60 supports speech-to-text and text-to-speech, connecting voice commands to Agentic AI-driven workflows such as CRM and inventory lookups, with support for additional AI services like Symphony AI.
-
The 320 mAh lithium-ion polymer battery delivers up to 7 hours of talk time and up to 100 hours of standby. A charge to 50% takes about 90 minutes, and a full charge takes under 4 hours.
-
The H60 ships with a standard headband and also supports an optional neckband or ear hook (available in S, M, and L ear bud sizes), so teams can choose the style that fits their role.