After consulting with their integrator and Mitel partner, Damovo Belgium, and meeting with the Mitel team, Heilig Hart decided to implement Mitel’s Workflow Studio, citing the direct contact with Mitel and Damovo’s expertise with Mitel’s solutions.
After a smooth integration process with the help of Damovo, Workflow Studio was utilized to accurately and quickly convert voicemail messages into text, which is essential for the hospital's support tool. The solution also enabled staff to respond more rapidly and efficiently to customer inquiries, increasing customer satisfaction.
The low-code/no-code approach allowed quick workflow implementation without extensive technical knowledge, saving significant time and resources. The service's cloud-based nature ensured scalability, and seamless integration with the Software Assurance of the hospital’s underlying Mitel telephony server guaranteed consistent and reliable operation within the existing system.
Additionally, Heilig Hart used MiVoice MX-One before implementing Workflow Studio, creating a hybrid UC infrastructure together. For years, Mitel’s mobile DECT solution has been a key component in the hospital’s system—a great choice for mission-critical environments such as emergency calls and assistance. Combining on-prem and cloud-based solutions delivered a tailored communications stack for Heilig Hart, balancing the control, customization, reliability, and security required to meet strict healthcare regulations and standards with the flexibility to adapt to new needs.
Mitel’s Workflow Studio has helped Heilig Hart optimize its communication processes and improve support team efficiency, meeting their unique needs while reducing costs. The team expressed that Mitel’s workflow tools will enable the hospital to offer even more services, with staff providing quick and accurate patient assistance.