Mitel CloudLink

CloudLink is a cloud-based API application development and integration platform that extends your Mitel telephony, collaboration, and contact center applications with cloud services.
Mitel CloudLink

Benefits of Mitel CloudLink

Innovation Re-Imagined

Mitel CloudLink extends your on-site communications solutions with innovative cloud-based applications and integrations that improve ways to collaborate with employees and customers.

Reliable and Secure

CloudLink applications are developed on the Amazon Web Services (AWS) platform to deliver enterprise-level uptime reliability, multi-layered security, and personal data protection and privacy.

Investment Protection

CloudLink leverages a cloud-based architecture, applications, integrations, and commercial models to maximize your investment in Mitel solutions. With CloudLink, you can maintain your current Mitel on-site platforms and integrate cloud-based applications at your own pace.

Developer Opportunities

CloudLink’s framework supports an organically growing, vibrant communications developer community. Our partners develop components for Mitel’s existing flagship products as well as the latest AI and IoT solutions.

White Paper

Aragon Research Names Mitel Contact Center Leader for 2025

As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market

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Features

  • Built on the leading global cloud delivery framework, Amazon Web Services
  • DevOps model supports continuous integration/continuous deployment (CI/CD)
  • Applications built on reusable microservices allowing app developers to build capability once and deploy into multiple applications (e.g., common chat across apps)
  • Applications developed once and delivered to multiple Mitel communications platforms
  • Agile, cost-reduced development delivers optimal flexibility for application delivery and continuous improvement
  • Deployed in a serverless architecture framework that allows for a real-time elastic application resource demand model
  • Proven platform featured in dozens of Mitel use cases with over two million users globally

  • Developer Portal with API specs, example integrations, tutorials, guides, and resources
  • Media services API manages calls on both cloud call control and on-premises PBX systems
  • Presence API for managing the presence of any entity
  • Conversations API to manage topic-based streams, one-on-one, and group conversations
  • Topic-based notification system to distribute notifications over various channels to subscribers
  • Administration service for managing tenants, users, and services access to CloudLink platform microservices
  • OAuth 2.0 compliant authentication service to obtain bearer tokens for use with the CloudLink Platform microservice APIs
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