AT&T Admin Technical Support

 
Dept/General Admin Technical Support

Department Admins and General Admins should follow the procedure for Enterprise Admin Technical Support located here.

If you do not have an Authorization Identification Number (AIN), please contact your Group Administrator (GA) who will then contact the Mitel Customer Support (MCS) Help Desk to report any issues or troubles.

 

Enterprise Admin Technical Support

 

OPTION 1 - CALL THE HELP DESK: 1-800-676-5432

 

The Help Desk will require the Group Administrator include as much data as possible in the “Standard Support Questions” form prior to contacting the Help Desk. If needed the Help Desk will contact the submitting Administrator for clarification.

OPTION 2 - ONLINE TICKETING SYSTEM

 

The Help Desk will require the Group Administrator include as much data as possible in the Standard Support Questionaire prior to contacting the Help Desk. If needed the Help Desk will contact the submitting Administrator via email or phone for clarification. More detailed instruction is provided in the AT&T Online Technical Support Document (Coming soon) .

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