MiVoice Connect Support

The outage of communications is the cause of costly and burdensome disruptions in companies of all sizes. With MiVoice Connect Support you can have the peace of mind of the continuous operability, software update and cyber security of the platform you trust in.

1. Consider the benefits *

MiVoice Connect Support provides peace of mind, by ensuring continuous operability, flexibility and cyber security of the platform you rely on.

2. Calculate your risk

Estimate the cost of systems downtime and hardware replacement. Sometimes disaster strikes that can be avoided or mitigated with MiVoice Connect Support.

3. Understand the cost

Calculate the cost of your Support per user and compare it with all other costs to empower them to deliver… It goes virtually unnoted!

4. Assess your payback

What would you expect the cost of company downtime would be if you had an expected outage of communications? Multiples compared to ensuring your solution via MiVoice Connect Support?

Our Value

1. CONTINUOUS OPERABILITY

Keep working with no disruption :

- Hardware Warranty

- Mitel's Technical Support Service

- Hotfixes

2. SECURITY & COMPLIANCE

Shield up against increasing threats:

-Cyber Attacks

- IT Compliance

3. SOFTWARE UPDATE

Adapt your system to changing needs :

- Software Releases

- Service Packs

- User Training

MiVoice Connect Support in detail

Continuous operability

Mitel protects hardware and software through MiVoice Connect Support.

You can eradicate or minimize expensive downtimes with MiVoice Connect Support

Click here to access Mitel’s Downtime Cost Calculator to calculate the potentially high cost of downtime in your organization
Mitel does provide adhoc third-tier support only through MiVoice Connect Support.

Mitel equipment is renowned for its strength and durability by design and manufacture. With Support you will protect, even more, MiVoice Connect hardware, both spare parts and units.

Systems with no Support will not benefit from Mitel’s Hardware Repair or Replacement service.
This support, at a fixed price, is even more valuable amid the global shortage of critical raw materials, supply chain disruptions, and inflationary macroeconomics.
Mitel does not guarantee the availability of any spare part or unit outside Support.

A woman on a call in front of her laptop

Security & Compliance

Mitel protects your system from cyber-attacks and viruses, with regular patches and updates.

Cyber-attacks cause the worst business disruptions, not only for the systems directly targeted, but potentially disrupting the operations of companies of all sizes.

Mitel is monitoring real-time global cyber security from ever-changing threats, for all its platforms, through its global customer base, Partners, Distributors, and Mitel engineers.
MiVoice Connect Support is the way Mitel protects its systems and customers’ businesses. When Mitel discovers a security threat, the system is updated through Service Packs or new releases to eliminate the threat.

Mitel Product Security Advisories are published for moderate and high-risk security issues. To mention a few recent ones:

Someone looking at his phone with a Lock Screen

Software update

Support is the best way to ensure you can keep working with MiVoice Connect amid new business needs in changing IT environments.

MiVoice Connect Support are the way Mitel provides software updates for the platform and ensures the suitability of MiVoice Connect for new IT environments, so it can meet your business needs.

In the last two years, Mitel has released two new versions and four Service Packs (among others) for MiVC. A new MiVoice Connect upgrade is scheduled for Q4'22.
MiVoice Connect Support is the only way to ensure the system remains adaptable to new environments.
Your team constantly makes modifications to your IT framework; change is the essence of IT! You never know when something might break.