Brightmetrics Analytics™
Brightmetrics™
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Brightmetrics™ Analytics for Mitel MiVoice Business (MiVB) and MiVoice Connect (MiVC) uses the power of Brightmetrics analytics to gain insights that turn your Mitel system into the ultimate business intelligence resource.



App Overview

Brightmetrics™is the only tool available to access true analytics for MiVB and MiVC. Much more than just another Unified Communications reporting software, we deliver UC, CONTACT CENTER, and REAL TIME analytics that can directly drive the success of your contact center. We make the data from your Mitel MiVB & MiVC, systems, as well as MiCC application available to be configured in any manner that works for you allowing you to make informed business decisions and deliver an optimal customer experience.





Benefits of the Brightmetrics UC Analytics™

Flexibility

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Flexible Analytics tool and customizable dashboards and reports built in minutes.

Advanced Drill down capabilities

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Drill down through high-level dashboards and contact center KPIs to detailed interaction data in just a few clicks

Sophisticated Scheduling and Forecasting

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Keep key stakeholders up to date without leaving their inboxes by using our powerful scheduled reporting feature. Improve customer experience by using our Staff Forecasting tool to look at projected call volume and number of agents needed

Features

  • Rapid building of customized reports

  • Easy access to detailed interaction data

  • Multi-level scheduling of reports 

  • Powerfull forcasting capabilities

  • Agent Balanced Scorecard™ module for Agent coaching & training 

Compatibility & System Requirements


Certification

Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.

How to Get

Please contact Brightmetrics [email protected]

Support

Application support: Please contact Brightmetrics [email protected].
Integration support: Please contact your Mitel Channel Partner/Reseller.

About

Brightmetrics™ is not just another call center reporting software. We enable your team to gain critical insights into the performance of your contact center by identifying key performance indicators and metrics, and how they directly impact your customers’ experience.

Website:https://brightmetrics.com/
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