Ennovatech Hotlync Hospitality Solution
Ennovatech
App Overview
Collaborate with employees, streamline operations, and deliver outstanding guest experiences with Ennovatech’s suite of smart automation tools. It significantly enhances your guests’ stay by handling requests as they arise! Hotlync integrates several intuitive guest communication and request tracking tools to help you do what you do the best. Coupled with Mitel’s UC Communication solutions, it delivers incredible guest experiences that exceed expectations.
Benefits of Hotlync Hospitality Solution
Advanced Admin Call Tracking
Track all inbound and outbound admin calls (Business and Personal), based on usage, costs and duration, and coordinate department wise approvals to manage admin call costs and call closures.
Convenient Rate Management
Get zone based, configurable rate structures with carrier charges, hotel charges and tax configuration for easy management and accurate billing for guest phone usage.
Simplified Scheduling of Batched Reports
Create and export PDF and Excel versions of automated audit reports based on intelligent analysis of PMS audit report for telephone and minibar revenue.
Features
- Bulk Alarms for Resonse Teams
- Comprehensive Staff Interface
- Dynamic Job Role Allocation
- Auto Wake-up Calls
- Guest Request Management
- User Friendly Mobile App Interface
- Universal Portal
- Guest Recovery Tracking
- Centralized Dashboard
- De-escalation by Departments
- Inter-Department Briefing Capabilities
- Incident Reporting
- Workorder Management for Maintenance
- Lost and Found tracking and incident management
- Mini-Bar and Housekeeping functionality
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Hotlync Release 3.02 | MiVoice Business/Flex | 9.3 | HO4655 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please contact Ennovatech at www.ennovatech.com
Support
Application support: Please contact Ennovatech at www.ennovatech.com
Integration support: Please contact your Mitel Channel Partner/Reseller
About Ennovatech
Ennovatech Solutions is a hospitality software solutions provider integrating the best of industry leading communication technologies, smart automation, analytics and integration to simplify operations and boost efficiency for hotel staff across departments.
Website:www.ennovatech.com