Fiserv - MiContact Center Business Integration for Screen Pop
Mitel Networks

Based on the incoming telephone number, this app provides MiContact Center Business agents with a screen pop of the customer's demographics and account data from the Fiserv DNA system.

App Overview

This app provides Financial employees with a screen pop of the caller’s account information once the call is received. Included in the screen pop are the caller’s name, phone number, the phone number they dialed, account numbers, and the last selected account type and balance. Having this information available at time of answer allows the agent to address the caller by name and be aware of their recent transaction history, all of which contribute to a better customer experience.

Benefits of the MiContact Center Business Integration to Fiserv DNA for Screen Pop

Compatibility & System Requirements


Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.

How to Get

Please contact your Mitel Channel Partner/Reseller


Support provided by the Mitel Professional Services team. Please contact your Mitel Channel Partner/Reseller to open a support ticket.


Mitel is a global market leader in business communications. We've been helping businesses and service providers connect, collaborate and provide innovative services to their customers for over 50 years. Our innovation and communications experts serve business users in more than 100 countries.

Ready to talk to sales? Contact us.