Freshdesk - Web Connector for Support Desk
Mitel Networks

The Web Connector delivers Mitel CTI and Contact Center functionality into the Freshdesk web user interface via an embedded web application.

App Overview

Mitel's Web Connector for Freshdesk integrates communications capabilities with your Freshdesk software to improve the productivity of your agents, reduce costs and enhance the customer experience. Agents can click-to-dial, manage SMS interactions and utilise the full omnichannel contact center capability (chat and email) all from an optimised web client inside the Freshdesk UI. 

Benefits of the Web Connector for Freshdesk Support Desk


  • Incoming call detection

  • Search by number or name

  • Caller ID

  • Screen pop

  • Click-to-Dial

  • Call association

  • Call logging

  • Omnichannel presence

  • Integrated with Mitel Interaction Recording

  • Manage chat

  • Manage email

Compatibility & System Requirements


Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.

How to Get

Please contact your Mitel Channel Partner/Reseller

Key Resources


Support provided by the Mitel Professional Services team. Please contact your Mitel Channel Partner/Reseller to open a support ticket.


Mitel is a global market leader in business communications. We've been helping businesses and service providers connect, collaborate and provide innovative services to their customers for over 50 years. Our innovation and communications experts serve business users in more than 100 countries.

Ready to talk to sales? Contact us.