iCall Suite Business Analytics and Recording for MiVoice Business
Tollring
App Overview
iCall Suite Business Analytics is a cloud-based service that helps organizations of all sizes to drive customer engagement, increase productivity and manage risk using advanced call analytics, recording and evaluation.
Benefits of iCall Suite Business Analytics and Recording for MiVoice Business
Easy deployment & administration
iCall Suite delivers call analytics and recording in one cloud service that synchronizes with MiVoice Business using MiXML.
Views for every persona
Tailor access for business managers, team leaders, desktop users, compliance managers, IT administrators and more.
Grows with your organization
A scalable solution that can grow with your business. iCall Suite supports MiVoice Business cluster and resiliency.
Features
- Catalogue of reports
- Preconfigured dashboards & wallboards
- Build your own dashboards & wallboards
- Secure call recording and evaluation
- Sophisticated compliance centre and dashboard
- Synchronize with CRM contacts to enhance reports and dashboards
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| iCS v4.x | MiVoice Business | 10.x | N/A |
Certification
Approved: The 3rd party solution or service is interoperable with the Mitel product(s), for specific regional market(s) and is eligible for Mitel MSA Support.
How to Get
Please visit us at https://www.icallsuite.com/icsmivb.
Key Resources
Start writing from here
Support
For application and integration support please contact https://www.icallsuite.com/icsmivb.
About Tollring
Established in 1993 with over 18,000 business customers worldwide, Tollring are specialists in unified communications and collaboration analytics, call recording and telecoms fraud protection with a portfolio of award-winning products.