IDgo Authentication Service
IDgo, Inc.
App Overview
IDgo is a device-based authentication service that enables organizations to verify customer identities quickly and securely without relying on security questions, one-time passcodes, or mobile apps. Using an encrypted credential tied to a trusted mobile device, IDgo delivers a simple, seamless authentication experience for contact center phone, IVR, chat and in person channels. Integration of IDgo with Mitel platforms enables a secure authentication method for incoming calls that saves time and delivers a superior user experience.
Benefits of IDgo Authentication Service
Reduced impersonation fraud exposure.
IDgo leverages device and encryption-based authentication to dramatically reduce exposure to impersonation fraud.
More efficient authentication.
IDgo can effectively reduce agent authentication time to zero, allowing agents to move directly to serving the consumer.
IDgo delivers a consistent authentication experience across consumer engagement channels.
IDgo works for contact center phone, IVR, chat and in person channels.
Features
- Common authentication experience across various consumer engagement channels
- Does not require sharing personal information to authenticate
- Does not require installing a mobile app
- Protection against Call Spoofing, SIM Swap, Port Out, Person in the Middle attack
- International phone number support
- Non-English language support
- Web-based applications for administration
- Open APIs
- Simple pricing model with unlimited authentications
- Online knowledge base & support request service
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| IDgo - June 2026 Release | Workflow Studio | June 2026 Release | KB000128020 |
| IDgo - June 2026 Release | MiVoice Business | 10.5 SP1 | KB000128073 |
| IDgo - June 2026 Release | Mitel CX | 2.1.0.0 | KB000128073 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please contact your Mitel Channel Partner/Reseller or IDgo at [email protected]
Key Resources
Implementation of the IDgo Authentication Service requires an API key which can be requested here: https://id-go-apim.developer.azure-api.net/apis
The IDgo Knowledge Base is available here: http://idgo.io/idgo-knowledge-base
Support
Application support: please contact your Mitel Channel Partner/Reseller or IDgo at [email protected]
Integration support: please contact your Mitel Channel Partner/Reseller or IDgo at [email protected]
About IDgo, Inc.
IDgo verifies customer identities quickly and securely using a customer's mobile device. Rather than relying on security questions, one-time passcodes, or voice biometrics, IDgo’s patented technology uses a device-bound encrypted credential stored on a customer's smartphone to securely authenticate consumers.
Website: http://idgo.io
Email: [email protected]