Red Box Quantify Recorder
Red Box
App Overview
In an age where voice analytics is transforming organisations, Quantify also provides 100% open access to your voice data, helping you avoid vendor lock-in and gain access to some of the world’s leading AI and analytics partners to further extend the value of your voice investment.Designed with rich functionality, high-quality voice data, 99.999% service availability, and connectivity via open APIs, Quantify has long been established as a core solution for many public safety, financial services and contact centers across the globe. Deployments for on-premise, cloud and hybrid environments also provide flexibility when you need it most.
Benefits of Red Box Quantify Recorder
Data Sovereignty
You choose how to maximise the value of your captured voice data. Whether that’s via integration with your choice of applications or services via our free and open APIs, or by utilising our Quantify application suite, or a combination of both – you remain in control.
Highly Resilient
With automated failover between primary and secondary servers, Red Box supports the highest levels of resilience. Through quantify Insight system health and performance are monitored with results displayed on a live dashboard. System warnings and alarms are clearly displayed and provide immediate intelligence to IT and Infrastructure teams.
Secure Storage
Captured audio, metadata and transcriptions are stored securely within the local CallStore with AES 256bit encryption available. Organisations can also, through our Open APIs, export their captured data to external leading compliance archiving and storage solutions.
Features
- Capture Voice
- Audio Search & Replay
- Call Monitoring
- Event Reconstruction
- Real-Time
- System Monitoring
- API Integration
- Agent Controls
- Transcription
- Screen Recording
- Performance Management
- Quality Assurance
- Metadata Capture
- Regulatory Compliance
- Voice Analytics & AI
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| 5 | MiVoice Business | 9.0 SP2 | HO1169 |
Certification
Approved: The 3rd party solution or service is interoperable with the Mitel product(s), for specific regional market(s) and is eligible for Mitel MSA Support.
How to Get
Please visit Red Box at www.redboxvoice.com
Support
Application support: Please contact Red Box at www.redboxvoice.com
Integration support: Please contact your Mitel Channel Partner / Reseller
About Red Box
Red Box is the leading dedicated voice specialist, empowering organizations to capture, secure and unlock the value of enterprise-wide voice. With the most open and connected platforms, we capture and transcribe voice from all major communications platforms across global enterprises and SMEs. Our customers retain complete data sovereignty, and we connect them to the broadest partner ecosystem to maximize the value of captured voice data.
Website:www.redboxvoice.com