Telia ACE
Telia
App Overview
Telia ACE is an innovative, cloud-based platform for seamless and effective customer contacts across many channels. ACE offers a high degree of AI-backed automation to make sure that issues are resolved effectively in the channel of choice. This can be accomplished by getting help from a virtual agent, by using self-service applications, booking a callback/video meeting or being routed to an agent or expert with the right skill and tools.
Benefits of Telia ACE
One Tool for All Channels
With ACE Interact, agents and operators can work quickly with many customer contacts from all channels, such as e-mail, call, video or chat. It is a user-friendly web-based tool with smart features that make everyday life easier for your employees.
Safe and Secure
With options for sovereign cloud and national autonomy, data is kept safe and secure. Flexible retention rules allow organizations to manage storage and deletion to comply with internal policies and regulatory requirements.
Analytics
With comprehensive stats, analytics and monitoring capabilities you see everything from the big picture to individual interactions. Cover historical trends as well as real-time operational status to make informed decisions.
Features
- Built and delivered with focus on security and privacy
- Handle all channels in one easy to use web application
- Modular platform for flexibility and a suite of APIs for extending functionality
- Market leading AI for agent assist and virtual text and voice agents
- Smart knowledge base provides quality content to agents, virtual agents and customer’s customers
- Build and maintain a consistent IVR with AI-powered text to speech
- Interaction archive with granular access and retention controls
- Powerful and user-friendly tools for statistics and analytics
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Telia ACE Release 8.5.190.0 | MiVoice MX-ONE | 7.3 SP1 | CG HO4300 |
| Telia ACE Release 9.4.649 | MiVoice MX-ONE | 8.1 | KB000126693 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please visit www.telia.se
Support
Application support: Please contact Telia at www.telia.se
Integration support: Please contact your Mitel Channel Partner/Reseller
About Telia
We’re a leading telecommunications operator in the Nordic and Baltic regions. Every day, we deliver world-class connectivity and communications services to millions of customers through our sustainable and secure networks – enabling people, businesses and societies to thrive and grow. Our unique position at the center of digitalization shapes our ambition to be a trusted and progressive partner and gives us our purpose: to reinvent better connected living.
Phone:+46 771 990100
Website:www.teliacompany.com/en