Typewise
Typewise AG
App Overview
Typewise helps customer service teams automate repetitive support work across voice and digital channels. Its AI agents triage customer requests, retrieve answers from company knowledge and systems, draft or execute next-best actions, and hand off to human agents when needed. In a Mitel environment, Typewise can augment contact center workflows with AI assistance and automation to reduce handling time, improve response quality, and preserve full human oversight. The platform is enterprise-grade, GDPR-conscious, and designed for high-volume service operations.
Benefits of Typewise
Improve Agent Productivity
Automates repetitive support work and gives agents AI-drafted answers, summaries, and next-bestactions inside their existing service workflows.
Elevate Customer Experience
Uses customer context, company knowledge, and prior interactions to deliver faster, more consistent,and more personalized service across channels.
Reduce Operating Costs
Deflects and resolves routine requests, shortens handling time, and helps teams scale service volume without adding proportional headcount.
Features
- Mitel contact center workflow integration
- AI ticket and conversation automation
- Knowledge-grounded answer generation
- Agent assist with suggested replies and next actions
- Customer intent classification and triage
- Automated conversation summaries and wrap-up
- Workflow orchestration across enterprise systems
- Human handoff and approval controls
- Multilingual customer service support
- Analytics and quality monitoring
- Enterprise security and GDPR support
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Typewise Browser Extension V4.57 | MiVoice Business | 10.5 SP1 | KB000127982 |
| Typewise Browser Extension V4.57 | MCX | 2.1 | KB000127982 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please visit https://www.typewise.app/ or contact Typewise at [email protected] to discussavailability and implementation. Mitel customers can also contact their Mitel ChannelPartner/Reseller.
Key Resources
Typewise website: https://www.typewise.app/
Typewise AI Agent Platform video: https://www.youtube.com/watch?v=M4Epx_CIv9s
Typewise AI Customer Service Platform overview: https://www.typewise.app/
Support
Application support: please contact Typewise AG at [email protected] or visit https://www.typewise.app/
Integration support: please contact your Mitel Channel Partner/Reseller; Typewise can supportintegration scoping at [email protected].
About Typewise AG
Typewise AG is a Swiss AI company building enterprise customer-service automation for high-volumesupport teams. Its AI Agent Platform helps companies automate repetitive requests, support agentswith grounded responses, and orchestrate workflows across existing systems. Typewise servesenterprise customers across Europe and focuses on secure, practical AI deployments for customerservice.
Email: [email protected]
Website: https://www.typewise.app/