Intelocate
Spinmetry Inc. DBA Intelocate
App Overview
The Intelocate integration for Mitel automatically transforms inbound calls and messages into tracked, actionable tasks within your operations management platform. When a customer, employee, or staff member contacts your team about an issue, Intelocate captures the interaction and instantly creates a structured ticket routed to the right person or department. Each request is monitored through to resolution with full documentation for accountability and compliance reporting. Operations managers gain real-time visibility across all locations, eliminating the risk of requests falling through the cracks in email or voicemail. Intelocate serves a wide range of industries including K-12 education, wireless retail, traditional retail, property management, healthcare facilities, and any multi-location organization that depends on fast, accountable issue resolution. The combined Mitel and Intelocate solution delivers a measurable, repeatable workflow that improves response times and reduces administrative burden across your entire operation.
Benefits of Intelocate
Eliminate Lost Requests
Routing issues through Mitel into Intelocate ensures every call or message becomes a tracked task, so nothing gets lost in voicemail or email and every request reaches the right team automatically.
Full Visibility Across All Locations
Operations managers get real-time visibility into every open issue across all sites, with status updates and resolution tracking in one place — no chasing down teams or digging through inboxes.
Faster Resolution, Less Admin
Automated task creation and routing reduces manual administrative work, speeds up response times, and frees your team to focus on fixing issues rather than managing communication.
Features
- Automatic Task Creation
- Smart Issue Routing
- Multi-Channel Intake
- Real-Time Status Tracking
- Resolution Documentation
- Multi-Location Visibility
- Accountability & Audit Trail
- Customizable Workflows
- Role-Based Notifications
- Reporting & Analytics
- Escalation Management
- SLA Monitoring
- Cross-Department Coordination
- Mobile-Friendly Access
- Compliance & Record Keeping
- Easy Integration Setup
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Intelocate June 2026 Release | Mitel Workflow Studio | June 2026 Release | KB000128024 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please contact your Mitel Channel Partner/Reseller or visit intelocate.com/mitel
Support
Application support: Please contact [email protected]
Integration support: Please contact [email protected]
About Intelocate
Intelocate is an operations consolidation platform built for multi-location organizations across K-12 education, retail, and other frontline industries. We consolidate the fragmented way frontline operations are managed — replacing scattered phone calls, emails, and spreadsheets with a single system that handles everything from facilities repairs, safety inspections, and equipment maintenance to staff onboarding tasks, compliance checklists, vendor coordination, IT requests, and location audits. Whether it's a school reporting a broken HVAC unit, a retail store flagging a safety hazard, or a facilities team tracking preventive maintenance across 50 sites — Intelocate captures every request, routes it to the right person, and tracks it through to resolution with full documentation and accountability. Founded in 2015, our platform gives operations leaders real-time visibility across all their locations in one place, so nothing falls through the cracks and every team knows exactly what needs to get done. Trusted by school districts, wireless retailers, and multi-site operators across North America, Intelocate turns reactive, disconnected operations into one consolidated, measurable system that improves response times, supports compliance, and keeps every location running smoothly.
Email: [email protected]
Website: intelocate.com