Micrometrics El8 - Hospitality Voice AI & Automation
Micro Metrics Inc.
Application Overview
EL8 is an AI orchestration layer purpose-built for hospitality that embeds directly into daily hotel operations. It orchestrates guest requests across voice, SMS, web chat, and in-room devices, and integrates with property management (PMS), point-of-sale (POS), and task-management systems. Coupled with Mitel MiVoice Business, EL8 answers and resolves routine guest calls automatically, routing only complex requests to live staff. The platform automates workflows, eliminates missed calls, and drives real-time service recovery 24/7. The result is lower labor costs, higher guest satisfaction, and increased on-property revenue — without adding headcount.
Benefits of Micrometrics EL8
Staff Efficiency
EL8 handles routine guest calls and requests in an automated self-service layer, freeing front-desk and operations staff to focus on high-value, in-person service — easing labor pressure without sacrificing responsiveness.
Zero Missed Calls & Faster Response
Available 24/7/365, EL8 answers every guest call and captures and routes every request in real time, eliminating missed calls and slow response times — a leading driver of guest dissatisfaction.
Revenue & Guest Satisfaction
By resolving requests instantly, recovering service issues in real time, and surfacing upsell and cross-sell opportunities at the right moments, EL8 grows on-property revenue while raising guest satisfaction scores.
Features
- AI orchestration across voice, SMS, web chat, and in-room devices
- Automated answering and resolution of routine guest calls and requests
- Intelligent routing that escalates complex requests to live staff
- Real-time service recovery and request tracking
- Integration with PMS, POS, and task-management systems as a single source of truth
- Elimination of missed calls and reduced response times
- In-conversation upsell and cross-sell prompts
- True omnichannel experience, consistent across voice and text
- Self-updating data layer built for hotel teams operating at scale
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Micrometrics El8 (May 2026) | MiVoice Business | 10.5 SP1 | KB000127995 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please contact your Mitel Channel Partner/Reseller or contact Micrometrics at [email protected]
Support
Application support: Please contact [email protected]
Integration support: Please contact [email protected]
About Micrometrics
Micrometrics powers the next generation of hospitality, where AI-driven automation elevates the guest experience and drives lasting results. Trusted by leading full-service hotels across the U.S., Micrometrics embeds AI into daily workflows to ease labor pressures, unlock operational efficiencies, and elevate service standards at scale. Its EL8 platform orchestrates every guest interaction — across voice, messaging, and core hotel systems — to reduce costs, recover service in real time, and grow on-property revenue.
Email: [email protected]
Website: micrometrics.com