Increase Efficiency
GenAI contact center solutions create a more personalized customer experience, as virtual agents handle a range of inquiries without human intervention.
Contact Center AI
Generative AI Contact Center Solutions
Generative Artificial Intelligence (GenAI) is revolutionizing today's customer experience landscape. GenAI contact center and call center solutions have advanced beyond basic first-generation AI workflow efficiencies. Now, cutting-edge capabilities using natural language processing and accelerated AI learning models drive automated assistance, advanced analytics, real-time coaching and intelligent advice to agents.
Contact SalesDo more than meet customer expectations by handling more inquiries, regardless from what device they're coming through, and making sure each interaction is effective and on-brand.
AI Contact Center & Call Center Solutions — Benefits
Automated Advice for Agents
GenAI powered virtual assist guides human agents in real time by providing coaching to improve interactions and delivering relevant information. The result: agents built with contact center artificial intelligence respond to customers more quickly and effectively.
Faster Insights for Management & Agents
GenAI powered advanced analytics leverage natural language processing and machine learning to provide real-time insight into your customers' preferences.
Products & Capabilities
MiContact Center Business
Power customer-centric interactions through an omnichannel customer experience platform from a private cloud call center with MiContact Center Business.
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Insights AI for Mitel Interaction Recording
Utilize GenAI technologies to analyze customer contact data, measure contact center agents' adherence to call scripts and understand the intent and sentiment of interactions with customers in seconds.
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Power your CX with Generative AI
Rely on integrated GenAI technologies for practical use of artificial intelligence. Manage simple customer enquiries with virtual assistants, provide real-time agent assist or analyze your data with the use of AI.
Power your CX with Google CCAI
Provide an exceptional customer experience while increasing operational efficiency with Google Cloud Contact Center AI-powered Chat and Voice bots that converse naturally with Customers and agent assist technology that listens to the conversation and delivers suggested articles to human agents in real-time.
Case Study
North Yorkshire County Council
North Yorkshire County Council successfully implemented a contact center AI to handle high call volumes. Now agents focus on more complex inquiries while customers get assistance 24/7 from cost-effective chatbots.
Read MoreHow Mitel is
Transforming Customer Experience With Call Center Artificial Intelligence
Mitel Agent Assist
Unlock the next-generation benefits of a Google Cloud Contact Center AI-powered agent assistant. Mitel Agent Assist is an extension to Mitel Virtual Agent that monitors and analyses the conversation between a customer and the virtual agent.
When the virtual agent can't respond to a particular question, the AI is smart enough to bring in a live agent to the conversation, as well as provide the agent with the conversation's history. Agent Assist then continues to monitor the conversation and delivers real-time suggested responses to the agent so they don't have to spend time searching for answers themselves.
Mitel Virtual Agent and Agent Assist provide consistent customer experiences by providing the same responses to repeated inquiries, which are sanctioned by the company and compliant with legal requirements. Agent Assist is great for training new agents and providing an extra, personalized touch to the customer journey.
Agent Assist
Mitel Virtual Agent
Bring a self-service experience to your customer journey with Mitel Virtual Agent, the Google Cloud Contact Center AI-powered tool that works in conjunction with the Mitel MiContact Center Business platform. You'll tailor customer interactions to an individual's unique needs through a chatbot that handles questions quickly and efficiently, regardless of what device a customer may be using.
By providing an automated request handling virtual agent and minimizing the time a customer may need with a live agent, Mitel Virtual Agent can help your company deliver conversational self-service experiences and be more productive in the process.
Virtual Agent
Your AI Contact Center questions,answered.
Generative AI contact center solutions use large language models and natural language processing to automate customer interactions, provide real-time agent coaching, and deliver advanced analytics. Unlike first-generation AI, GenAI understands context, generates natural responses, and continuously improves — enabling virtual agents that handle complex inquiries and agent assist tools that guide human agents in real time.
AI improves contact center efficiency by enabling virtual agents to handle a range of inquiries without human intervention, freeing agents for complex or high-value interactions. Real-time agent assist provides coaching and relevant information mid-conversation, reducing handle time. Advanced analytics powered by natural language processing surface customer preferences and sentiment in seconds.
Mitel Virtual Agent is a Google Cloud Contact Center AI-powered self-service tool that works with the MiContact Center Business platform. It handles customer questions quickly and efficiently regardless of device, tailors interactions to individual needs, and escalates to a live agent when needed — minimising the time customers spend waiting and helping organisations deliver conversational self-service experiences at scale.
Mitel Agent Assist is a Google Cloud Contact Center AI-powered extension to Mitel Virtual Agent. It monitors conversations, steps in with a live agent when the virtual agent cannot respond, provides full conversation history, and continues to deliver real-time suggested responses so agents spend less time searching for answers. It also supports consistent, legally compliant responses and helps train new agents.
Mitel integrates with Google Cloud Contact Center AI (CCAI) to power both Mitel Virtual Agent and Mitel Agent Assist. Google CCAI provides the natural language understanding that enables voice and chat bots to converse naturally with customers, while agent assist technology delivers real-time suggested articles and responses to human agents within the MiContact Center Business platform.
North Yorkshire County Council successfully implemented a contact center AI to handle high call volumes. Agents can now focus on more complex inquiries while customers get assistance 24/7 from cost-effective chatbots. Read the full case study →
Ready to see AI in action?
Our specialists can walk you through Mitel's AI contact center solutions and tailor a demo to your environment.
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MiContact Center Business →Contact Sales
Find the right AI Contact Center solution for your business.
Tell us about your contact center and we'll connect you with a Mitel specialist who understands your industry, your challenges, and your goals.
- Tailored AI recommendations for your contact center size and industry
- Live demo of Mitel Virtual Agent and Agent Assist on request
- Response within 1 business day
- No commitment — just a conversation
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