Real scenarios, solved the way care teams actually work.
Three moments where communication either holds or breaks down — and exactly how Mitel keeps it working. Select a scenario to see the challenge, the solution and the products involved.
When a cyberattack hits, clinical communications cannot go down with it
Clinical voice and alerting stay live. IT coordinates on an independent channel.
The challenge
- A compromised network takes down the communications staff need to respond
- Outsourced voice means restoration is on someone else's timeline
- No role-based alerting means no guarantee the right people are reached
How Mitel solves it
- OpenScape Alarm Response detects anomalies without cloud dependency
- Intelligent Edge keeps call control local automatically
- Revolution and OpenScape Alarm Response push simultaneous alerts across all devices
- SIP-DECT handsets stay live throughout
Critical Comms
Every surgical patient is handed over 15 times. Mitel eliminates the gaps between them.
Real-time patient location visibility, with no manual searches or phone calls.
The challenge
- Porters transport patients with no automated updates to the care team
- Staff waste clinical time searching for patients by phone
- Delays cause missed equipment slots and longer wait times
How Mitel solves it
- Porter's AI headset triggers instant EHR updates via hands-free voice command
- Care teams see location update automatically as transport progresses
- Full audit trail with timestamps built automatically
Care Workflows
Scheduling should not require a patient to navigate three departments and a hold queue
Fewer no-shows, less admin overhead and better resource utilisation. All HIPAA-compliant.
The challenge
- Disconnected systems force patients to call multiple departments for one booking
- Staff spend hours manually reconciling bookings and chasing referrals
- Data silos make accurate capacity planning impossible
How Mitel solves it
- AI voice assistant authenticates patients and pulls live slots from Epic or Cerner in the same call
- NLP handles booking and changes without agent involvement
- SMS confirmation, EHR update, automated reminders and human escalation with full context
Patient Empowerment