Technical Training Courses
Start Your Path to Mitel Technical Certification
Welcome to Mitel’s Technical Training Catalog, your gateway to deepening your product knowledge, gaining certifications, and becoming a trusted technical expert in Mitel solutions.
Whether you're getting started or advancing your existing skills, our courses are designed to help you confidently install, administer, and support Mitel products.
What You Can Expect:
- Role-based, hands-on training
- Content aligned with the latest product releases
- Flexible learning formats: self-study and instructor-led
- Certifications that support partner requirements and career growth
How to Use This Catalog
The Mitel Technical Training Catalog below provides an overview of all currently available Mitel technical courses. This catalog is designed to help you identify the right course before logging in to the Mitel LMS.
Please note: this catalog does not contain registration links. To enroll in a course, you must log in to the Mitel Learning Management System (LMS), where you can search for and enroll in your selected training.
How to Enroll in Your Course
Getting started with Mitel's technical training is quick and straightforward. Follow these step-by-step instructions to find the right certification course for you:
- Log in to your LMS account
Access the Mitel Learning Management System (LMS) through MiAccess using your existing credentials. Partner LMS login- Note: If you are not a partner and looking for technical training, please contact your authorized Mitel partner to discuss the training options best suited for your needs and to start the registrations process.Navigate to the Technical Training section
- From your LMS homepage, select "Technical Training" to open the full course catalog.
- Search for your course
Enter the course title, keyword, or certification name you’re looking for in the search bar at the top of the page. - Refine your results
Use the Advanced Filter options on the left-hand side to narrow your search by product line, skill level (e.g., beginner to advanced), or certification path.
Once you've found the course that fits your goals, simply click Enroll to begin your training.
Explore the catalog below and take the next step in your Mitel certification journey
Available Courses and Exams Product Categories
MiVoice Business Courses & Exam
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| MiVoice Business Fast Track I&M RLL | MiVB FT RLL | 53004568 | GBP 1648.00 EUR 1530.00 AUD 1648.00 USD 1530.00 CAD 1530.00 | N/A | This remote leader led course is for students who wish to learn installation & maintenance on the MiVoice Business platform. This is a 5 day course. This course does not provide certification. |
| MiVoice Business Fast Track I&M SS | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn installation & maintenance on the MiVoice Business platform. This is a 40 hour course. This course does not provide certification. |
| MiVoice Business Fast Track I&M EXAM RLL | MiVB Exam | 53004567 | GBP 1053.00 EUR 1171.00 AUD 1053.00 USD 1171.00 CAD 1171.00 | N/A | This remote leader led exam is for students who require installation & maintenance certification on the MiVoice Business platform. This is a 1 day practical exam. This exam provides certification. |
Mitel UC Solutions Courses and Exam
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| MiVoice Business UC Solutions I+M Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn installation & maintenance on the Mitel UC Solutions suite. This is a 80 hour course. This course does not provide certification. |
| MiVoice Business UC Solutions I&M Exam | MiVB UC Solution Exam | 53004569 | GBP 1053.00 EUR 1171.00 AUD 1053.00 USD 1171.00 CAD 1171.00 | N/A | This remote leader led course is for students who wish to certify on the MiCollab UC Solution suite of products. This is a 1 day exam. This exam provides certification. |
| MiVoice Border Gateway I&M Self-study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn installation & maintenance on the Mitel MiVoice Border Gateway. This is an 8 hour course. This course provides certification. |
| NuPoint Unified Messaging I&M Self-study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn installation & maintenance on Mitel NuPoint Unified Messaging. This is a 30 hour course. This course provides certification. |
| MiCollab I&M Self-study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn installation & maintenance on Mitel MiCollab. This is a 9 hour course. This course provides certification. |
MiVoice MX-One Courses
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| MiVoice MX-One Core Part 1 I&M RLL | MiVoice MX-ONE Core Part 1 I+M Remote LL | 53003695 | GBP 2450.00 EUR 2800.00 AUD 3000.00 USD 2700.00 CAD 3000.00 | N/A | This remote leader led course is for students who wish to learn installation & maintenance on the MiVoice MX-One platform. This is a 5 day course. This course does not provide certification. It is a prerequisite to the MiVoice MX-ONE Part 2 I&M course. |
| MiVoice MX-One Core Part 1 I&M SS | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn installation & maintenance on the MiVoice MX-One platform. This is a 40 hour course. This course does not provide certification. |
| MiVoice MX-One Core Part 1 I&M Exam RLL | MiVoice MX-ONE Core Part 1 Exam RLL | 53004581 | GBP 1053.00 EUR 1171.00 AUD 1053.00 USD 1171.00 CAD 1171.00 | N/A | This remote leader led exam is for students who wish to complete the exam for successful completion of the Part 1 requirement for installation & maintenance on the MiVoice MX-One platform. This is a 1 day exam. This course does not provide certification. It is a prerequisite to the MiVoice MX-ONE Part 2 I&M course. |
| MiVoice MX-One Core Part 2 I&M RLL | MiVoice MX-ONE Core Part 2 I+M Remote LL | 53003696 | GBP 2450.00 EUR 2800.00 AUD 3000.00 USD 2700.00 CAD 3000.00 | N/A | This remote leader led course is for students who wish to certify on installation & maintenance on the MiVoice MX-One platform. This is a 5 day course. This course provides certification on the MiVoice MX-One Platform. |
Mitel OpenScape Business Courses and Exam
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| Mitel OpenScape Business Installation and Maintenance Fast Track RLL | OpenScape Business RLL | 53005533 | GBP 1095.00 EUR 1275.00 AUD N/A USD 1370.00 CAD N/A | N/A | This remote leader led course is for students who wish to learn the Mitel OpenScape Business system. This is a 5 day course. This course does not provide certification. |
| Mitel OpenScape Business Installation and Maintenance Fast Track Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn Mitel OpenScape Business. This is a 40 hour course. This course does not provide certification. |
| Mitel OpenScape Business Fast Track Installation and Maintenance Exam | OpenScape Business Exam RLL | 53005532 | GBP 1029.00 EUR 1144.00 AUD N/A USD 1230.00 CAD N/A | N/A | This remote leader led course is for students who wish to certify on the Mitel OpenScape BUsiness System. This is a 1 day course. This course provides certification. |
| Mitel OpenScape Business Multi Site Networking RLL | OpenScape Bus Multi-Site Ntwk RLL | 53005535 | GBP 490.00 EUR 570.00 AUD N/A USD 615.00 CAD N/A | N/A | This remote leader led course is for students who wish to learn the Mitel OpenScape Business Multi Site Networking. This is a 3 day course. This course does not provide certification. |
| Mitel OpenScape Business Multi-Site Networking Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn Mitel OpenScape Business Multi Site Networking. This is a 24 hour course. This course does not provide certification. |
| Mitel OpenScape Business Multi Site Networking Exam | OpenScape Bus Multi-Site Ntwk Exam RLL | 53005534 | GBP 245.00 EUR 285.00 AUD N/A USD 310.00 CAD N/A | N/A | This remote leader led course is for students who wish to certify on the Mitel OpenScape Business Multi Site Networking This is a 1 day exam. This exam provides certification. |
MiVoice Office 400 Courses
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| MiVoice Office 400 Core I&M RLL | MiVoice Office 400 Core I+M RLL | 53003836 | GBP 1150.00 EUR 2300.00 AUD 1750.00 USD N/A CAD N/A | N/A | This remote leader led course is for students who wish to certify on installation & maintenance on the MiVoice Office 400 platform. This is a 5 day course. This course provides certification on the MiVoice Office 400 Platform. |
| MiVoice Office 400 Core I&M for Hospitality NA RLL | MiVoice Office 400 Core I+M RLL | 53003836 | GBP N/A EUR N/A AUD N/A USD 1500.00 CAD 1500.00 | N/A | This remote leader led course is for students who wish to certify on installation & maintenance on the MiVoice Office 400 platform for Hospitality. This course is offered in NA only. This is a 5 day course. This course provides certification on the MiVoice Office 400 Platform for Hospitality. |
Mitel CX (MCX) I&M Courses and Exam
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| Mitel CX (MCX) I&M RLL | MCX Installation and Maintenance | 53005629 | GBP 1648.00 EUR 1530.00 AUD 1648.00 USD 1530.00 CAD 1530.00 | N/A | This remote leader led course is for students who wish to learn installation & maintenance on the Mitel CX application. This is a 5 day course. This course does not provide certification. |
| Mitel CX (MCX) I&M SS | N/A | N/A | N/A | FOC | This self-study course is for students who wish to learn installation & maintenance on the Mitel CX application. This is a 40 hour course. This course does not provide certification. |
| MiVoice Business Fast Track I&M EXAM RLL | MCX Exam | 53005630 | GBP 1053.00 EUR 1171.00 AUD 1053.00 USD 1171.00 CAD 1171.00 | N/A | This remote leader led exam is for students who require installation & maintenance certification on the Mitel CX application. This is a 1 day practical exam. This exam provides certification. |
MiContact Center Enterprise I&M Core Courses
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| MiContact Center Enterprise Core Part 1 I&M RLL | N/A | N/A | EUR 2695.00 | N/A | This remote leader led course is for students who wish to learn installation & maintenance on the MiContact Center Enterprise application. This is a 5 day course. This course does not provide certification. It is a prerequisite to the MiContact Center Enterprise Part 2 I&M course. This course is handled and purchased directly from our training partner, Top Buiness. Please contact them at [email protected] to arrange training. |
| MiContact Center Enterprise Core Part 1 I&M RLL | N/A | N/A | EUR 2695.00 | N/A | This remote leader led course is for students who wish to certify on installation & maintenance on the MiContact Center Enterprise application. This is a 5 day course. This course provides certification on MiContact Center Enterprise application. This course is handled and purchased directly from our training partner, Top Buiness. Please contact them at [email protected] to arrange training. |
Mitel Interaction Recording Courses
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| Mitel Interaction Recording I&M RLL | Mitel Interaction Recording I&M RLL | 53004363 | GBP 1725.00 EUR 2070.00 AUD 1755.00 USD 2175.00 CAD 2555.00 | N/A | This remote leader led course is for students who wish to certify on the Mitel Interaction Recording application. This is a 4 day course. This course provides certification. |
| Mitel Interaction Recording for SMB I&C RLL | MIR SMB I&M RLL | 53005557 | GBP 935.00 EUR 1088.00 AUD 1759.00 USD 1171.00 CAD 1376.00 | N/A | This remote leader led course is for students who wish to certify on the Mitel Interaction Recording for SMB configuration of the Mitel Interaction Recording application. This is a 1.5 day course. This course provides certification. |
| Mitel Interaction Recording Enhanced Recording & Troubleshooting RLL | Mitel Workforce Opt (WFO) EhRec & TS RLL | 53004381 | GBP 2100.00 EUR 2700.00 AUD 4150.00 USD 2700.00 CAD 3800.00 | N/A | This remote leader led course is for students wanting advanced information on the installation & configuration of a distributed recording architecture for support and maintenance. This is a 4 day course. This course is informational. |
Mitel Revolution Course
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| Mitel Revolution Installation and Maintenance Self-Study | Mitel Revolution I+M Self-study | 53004332 | GBP 165.00 EUR 190.00 AUD 210.00 USD 200.00 CAD 200.00 | N/A | This self-study course is for students who wish to certify on Mitel Revolution. This is a 1.5 hour course. This course provides certification. |
Mitel Performance Analytics Course
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| Mitel Performance Analytics I+M Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to certify on Mitel Performance Analytics. This is a 24 hour course. This course provides certification. |
CloudLink Onboarding Courses
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| CloudLink Onboarding for MiVoice Business Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to certify on CloudLink for MiVoice Business. This is a 3 hour course. This course provides certification. |
| CloudLink Onboarding for MiVoice MX-One Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to certify on CloudLink for MiVoice MX-One. This is a 3 hour course. This course provides certification. |
| CloudLink Onboarding for OpenScape Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to certify on CloudLink for OpenScape. This is a 3 hour course. This course provides certification. |
| CloudLink Onboarding for MiVoice Office 400 Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to certify on CloudLink for MiVoice Office 400. This is a 3 hour course. This course provides certification. |
Mitel Zoom Hybrid Solution Training Courses
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| Mitel Zoom Hybrid Solution Training for MiVoice Business Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to certify on Mitel Zoom Hybrid Solution for MiVoice Business. This is a 2 hour course. This course provides certification. |
| Mitel Zoom Hybrid Solution Training for OpenScape Voice and OpenScape 4000 Self-Study | N/A | N/A | N/A | FOC | This self-study course is for students who wish to certify on Mitel Zoom Hybrid Solution for OpenScape Voice and Open Scape 4000. This is a 2 hour course. This course provides certification. |
OpenScape UC Application
| Course Title | Part Name | Part Number | Instructor Led | Self Study | Description |
| OpenScape Unified Communications | OS UC Basic-E | 53005689 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - This course is intended to enable Service Personal, Partners and Self Maintainer, to install and configure the product Mitel OpenScape UC Application in a customer environment. The usage of the system and of each client will be shown in theoretical and practical sessions.EN9002EN00EN |
| OpenScape Unified Communications for Service | OS UC Advanced for Service | 53005695 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - This course is an advanced training for Service personal as well as Service Partners with the aim to install, set up and configure a Large Deployment of a Mitel OpenScape UC Application System as well as to migrate a Small System into a Large System. Furthermore to replace the different certificates used within this environment as well as to ingetrate the MS Exchange Server and Active Directory with the different authentication mechanisms. To fullfill the learning targets, theoretical and practical exercises will be done.EN9003EN00EN |
| OpenScape Unified Communications Expert for Service | OS UC Expert for Service | 53005702 | GBP 2830 EUR 3400 AUD 5840 USD 3710 CAD 5300 | N/A | - This course is an extended service training with the aim to be able to install and configure the HAProxy Server and Media Server for WebRTC as well as Microsoft Azure Apps for for Mitel OpenScape UC client access.EN9004EN00EN |
OpenScape Mobility
| OpenScape IP for Service | OS Cordless IP for Service | 53005659 | GBP 1520 EUR 1800 AUD 3090 USD 1970 CAD 2810 | N/A | - Mitel OpenScape Cordless IP V2 is a DECT multicell system for connecting DECT base stations to a Communication Platform. It combines the options of IP telephony with the use of DECT telephones. Large deployments use the DECT integrator server to merge multiple DECT Manager domains.EN4276EN00EN |
OpenScape Xpressions
| OpenScape Xpressions Voice only Admins | OS Xpressions Voice only Admins | 53005711 | N/A | GBP 530 EUR 629 AUD 1080 USD 690 CAD 980 | ELXPRADM_VC |
| OpenScape Xpressions AppBuilder | OS Xpressions AppBuilder | 53005712 | N/A | GBP 530 EUR 629 AUD 1080 USD 690 CAD 980 | ELXPRAPBN |
OpenScape Enterprice Express
| OpenScape Enterprise Express Installation | OS Enterprise Express Installation-E | 53005685 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - The course starts with the explanation of the deployment models and architecture of the Unify OpenScape Enterprise Express (OSEE). Furthermore the student continues with the configuration of customer specific data through the WebCDC tool. Afterwards required scripts and SW components will be provided to the 'Automated Installer' (AI) Application. In the next step the partially or fully automated installation process will be carried out. Further the student adapts the system manually and performs application checks. Security and hardening of system components will be discussed as well.EN8884EN00EN |
OpenScape UC Suite
| OpenScape Solution Admin 2 (Unified Communications) | OS Solution Admin 2 (Applications)-E | 53005660 | GBP 1520 EUR 1800 AUD 3090 USD 1970 CAD 2810 | N/A | - This course is intended for Service engineers and customer administrators. It contains the tasks that are required for a customer administrators daily work with an Mitel OpenScape UC Solution. It covers the tasks for the UC Server, the Xpressions Server, Mobility and the build in User Management.EN8835EN00EN |
| Common Managemnt Portal Administration and Service | CMP-UM Adminis and Service | 53005681 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - This course is about OpenScape UM full administrative handling of the following Resource Types: OpenScape Voice, OpenScape 4000, OpenScape UC and OpenScape Xpressions. OpenScape UM Users will be added, modified and deleted. Localitiey and Templates will be created and assigned/used. Resource will be added/assigned manually or based on bulk operations, and deleted. Move OS4K Stations and migrate OS4K station to OSV Subscribern. OSV Hunt Groups and Pickup Groups will be added, assigned and deleted.EN8877EN00EN |
| OpenScape Solution Admin 1 (Voice) | OS Solution Admin 1 (Voice)-E | 53005691 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - This course is intended for Service engineers as well as customer administrators. It contains the general tasks that are required for a customer administrators daily work with the Mitel OpenScape Voice and DLS System. Service engineers are able to execute general tasks on the system as well as enhance the Mitel OpenScape Voice with additional subscribers, profiles, features, etc. on a daily base.EN8833EN00EN |
| OpenScape Solution Advanced 1 (Voice) | OS Solution Advanced 1 (Voice)-E | 53005699 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - This course is an advanced Mitel OpenScape Voice course for System technicians, which are responsible to configure a system customer specific/individual still following the Mitel Standard. It contains the general configuration as well as the basics of the Routing, Display Number Modification, general features, and Mobility with OSMO Client. The basics of adding an Mitel OpenScape Branch to the system will be covered as well.EN8836EN00EN |
| OpenScape Deployment Service for Service | OS DLS for Service | 53005700 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - DLS is the central component with which devices, QoS parameters and the software distribution of IP devices are administered. Integrating DLS in a network makes it possible to take stock of and manage the IP device infrastructure. After participating in the course the service engineer will be able to carry out a DLS initial installation. The course covers the operation and general functions of the DLS by means of service examples and practical exercises. Any expansions with additional end-user devices (initial installation), as well as the relocation of telephones, will also be covered.EN8837EN00EN |
OpenScape 4000
| ACD with OS4K Priciples | ACD with OS4K Priciples | 53005658 | GBP 1490 EUR 1770 AUD 3040 USD 1930 CAD 2760 | N/A | - Automatic Call Distribution in Mitel OpenScape 4000, ACD Principles is a course for technicians and self maintenance. The objectives are simple and advanced ACD routing in Mitel OpenScape 4000 for the scenarios used by Mitel OpenScape Contact Center and configuring and connecting the XMU+ announcement device. As an alternative the participant learns how to provide announcements and music via SoftGate. In addition, this course gives a brief introduction into the Mitel OpenScape 4000 CSTA Server. After having completed this course, the participant fulfills the requirements for Mitel OpenScape Contact Center.EN2443EN00EN |
| OpenScape 4000 First Install and Startup | OS4K First install and startup | 53005680 | GBP 2270 EUR 2700 AUD 4640 USD 2950 CAD 4210 | N/A | - The course should convey the knowledge about the development of different kinds of data storage in the Mitel OpenScape 4000 to the technician. Furthermore, he should be able to upgrade the software of existing installations and then to import the data accurately into the system. The course does not provide the knowledge about the development of customer data for the initial operation.EN4445EN00EN |
| Openscape 4000 Admin Basic | OS4K Admin Basic-E | 53005687 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - Mitel OpenScape 4000 Administrator basic acknowledge (Mitel OpenScape 4000 Assistant) is a course for administrators (level 1). The objectives are among others to get information about the hardware of the Mitel OpenScape 4000, and the configuration of a station and features on a Mitel OpenScape 4000 system with Mitel OpenScape 4000 Assistant/Manager (Configurations Management). After completing this course, the participant is able to administrate the preconfigured Mitel OpenScape 4000 System. He is able to configure stations and local groups and features. Furthermore he can start a backup.EN0086EN00EN |
| OpenScape 4000 Cordless for Service | OS4K Cordless for Service | 53005694 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - Mitel OpenScape 4000 - Cordless Solutions is a course for service personnel. The objectives are among other basics of DECT, implementation of the Cordless E with Mitel OpenScape 4000 and administration via CATool and the Configuration Management. After completing this course, the participant is among others able to administer the system in the Mitel OpenScape 4000, to configure the system from the PC (CAT/Hipath Assistant) and to perform system troubleshooting in the event of a malfunction.EN4429EN00EN |
| OPenScape 4000 Expert for Service | OS4K Expert for Service | 53005701 | GBP 2830 EUR 3400 AUD 5840 USD 3710 CAD 5300 | N/A | - This is an advanced training course for HG3500/vHG3500. The participant learns advanced IP-trunking scenarios like SIP-trunking with Mitel OpenScape Voice and the connectivity to an Internet Service Provider. Furthermore the features DMC and Qos are trained. Another issue of the course are the Signaling and Payload Survivability and Access Point Emergency. The encryption of Mitel OpenScape 4000 subcribers and trunks is trained (feature Signaling and Payload Encryption). In addition, different IP Client szenarous will be explained and configured. At least, the participant gets an explanation how to handle the WBM as well as the troubleshooting.EN4496EN00EN |
| OPenscape 4000 Networking for Service | OS4K Networking for Service | 53005618 | GBP 2830 EUR 3400 AUD 5840 USD 3710 CAD 5300 | N/A | - Mitel OpenScape 4000 - Basic Networking for Service is a course for service staff. The objectives are among others Network synchronization, concepts of numbering, Digital trunks S0, S2 and setup of a complete Mitel OpenScape 4000 network. After completing this course, the participant is among others able to analyze faults in Mitel OpenScape 4000 networks, he can configure the central Office access for Mitel OpenScape 4000 systems.EN4404EN00EN |
| OpenScape 4000 Basic for Service | OS4K Basic for Service | 53005709 | GBP 3500 EUR 6000 AUD 10310 USD 6550 CAD 9360 | N/A | - Mitel OpenScape 4000 - Basic course for Service is a course for service technicians, internal service personnel and administrators. The objectives are among others to know functional units, connection diagrams, the Mitel OpenScape 4000 Assistant and an introduction of the Mitel OpenSCape 4000 Expert Access. After completing this course, the participant is among others able to administrate the Web based menu of the Mitel OpenScape 4000 Assistant and the Mitel OpenScape 4000 Expert Access (AMOs) and he is able to adminstrate customer specific features.EN4401EN00EN |
| OpenScape 4000 Advanced for Service | OS4K Advanced for Service | 53005710 | GBP 5600 EUR 6200 AUD 10650 USD 6770 CAD 9670 | N/A | - Mitel OpenScape 4000 - Advanced Course for Service is a course for service personnel. The objectives are among others softwaretools for Mitel OpenScape 4000, procedures of maintenance and fault diagnostics and commission of a preconfigured system. After completing this course, the participant is among others able to administrate the preconfigured Mitel OpenScape 4000 System with administration and maintenance orders (AMOs), he can apply and administrate Mitel OpenScape 4000 features and he is able to eliminate faults and do maintenance.EN4402EN00EN |
OpenScape Voice
| OpenScape Session Border Controller Stand Alone for Service | OS SBC Stand Alone for Service | 53005665 | GBP 1620 EUR 1920 AUD 3300 USD 2100 CAD 2990 | N/A | - Dieser Kurs richtet sich an Service Spezialisten. Er behandelt die Installation, Integration und Administration des Unify OpenScape SBC. Praktische Beispiele - z.B. SSP Anschaltung - begleiten die theoretischen Wissenselemente (Remote-LAB).EN8845EN00EN |
| OPenScape Voice Maintenance for Service | OS Voice Maintenance for Service | 53005690 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - In brief, certain guideline about troubleshooting an Unify OSV system. The training provides knowledge about Unify OpenScape Voice maintenance activities including Linux Operating System administration as well as Unify OpenScape Voice components, specific Tools, Logging, Tracing, Alarming, Backup Restore and Software Management.EN4826EN00EN |
| OpenScape Enterpise for Service | OS Branch for Service | 53005696 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - This course is designed for Mitel OpenScape Voice Service, Partner and Self Maintainer to install, administer and troubleshoot the Mitel OpenScape Branch system as part of the Mitel OpenScape Enterprise portfolio.EN8839EN00EN |
| OpenScape Voice Advanced 1 for Service | OS Voice Advanced 1 for Service | 53005697 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - This course is an advanced Unify OpenScape Voice course for System Spezialists, which are responsible to configure a system customer specific/individual still following the Standard. It contains the Security functions and Certificate procedures, the Call Admission Control and further specific System/Subscriber functions and the mass data provisioning.EN8838EN00EN |
| OpenScape Session Border Controller for Service | OS SBC for Service | 53005698 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - This course is intended for Mitel OpenScape Service Engineers. It covers the installation, integration and administration of the Mitel OpenScape SBC. Most of the scenarios can be tested too LAB infrastructure (remote/on-premise) will be provided for.EN8840EN00EN |
| OpenScape Voice Installation for Service | OS Voice Installation for Service | 53005703 | GBP 2830 EUR 3400 AUD 5840 USD 3710 CAD 5300 | N/A | - This installation course illustrates in a simple way, the installation of the Mitel OpenScape Voice and Mitel OpenScape UC Small Deployment - hardware based and virtualized. In addition, patch and upgrade mechanisms are explained. Last, simple methodologies for Troubleshooting can be performed as well.EN4825EN00EN |
OpenScape Contact Center Enterprisee
| OpenScape Contact Center REST SDK for techn. Partner | OCC REST SDK for techn. Partner | 53005648 | GBP 235 EUR 280 AUD 480 USD 310 CAD 440 | N/A | - The Mitel OpenScape Contact Center JSON REST SDK is a Jave Script Object Notation (JSON) REST interface that exposes Mitel OpenScape Contact Center functionality to custom applications through a set of interfaces so that developers can create a fully integrated desktop application featuring voice, e-mail, callback, and Web collaboration functionality. The SDK provides application developers with the tools they will need to build applications that integrate with the Mitel OpenScape Contact Center system and can be used with any language that properly implements COM, including Visual Basic and Visual C++.EN0070ENSAEN |
| OpenScape Contact Center Basics for Consulting | OSCC Basics for Consulting | 53005650 | GBP 760 EUR 900 AUD 1550 USD 980 CAD 1400 | N/A | - This course is the entry course of the consultant curriculum for Mitel OpenScape Contact Center. The contents of the course beneath others are the functionality of the Mitel OpenScape Contact Center Routing Engine. Basic concepts for the understanding of package Enterprise are discussed and thus enable the students to attend the corresponding follow up course. Besides the basic functionality the course also covers customer benefits and sales argumentation. Prerequsistes are basic knowledge of Mitel OpenScape 4000 and/or Mitel OpenScape Voice and knowledge about Customer Care Applications.CD2311EN01CD |
| OpenScape Contact Center Enterprise for SolArch | OSCC Enterprise for SolArch | 53005651 | GBP 760 EUR 900 AUD 1550 USD 980 CAD 1400 | N/A | - This course is the advanced part of Solution Architect training for Mitel OpenScape Contact Center. The participant learns about the concepts, applications, implementation and integration capabilities of Mitel OpenScape Contact Center Enterprise, including skill-based routing, multimedia, social media, and AI integration.CD2314EN01CD |
| OpenScape Contact Center Social Media Integration | OSCC Social Media Integration-E | 53005661 | GBP 1600 EUR 1900 AUD 3260 USD 2070 CAD 2960 | N/A | - Goal of this course is to learn everything about the social media features of Mitel OpenScape Contact Center. The participant will learn how to configure and maintain the feature set and the interface with the Facebook Twitter, and WhatsApp connector. In addition we will also train the virtual agents for Chatbot integration of Mitel OpenScape Contact Center. To get a deep knowledge, the participant will get the chance to go through course related practical exercises.EN5503EN00EN |
| OpenScape Concierge | OS Concierge-E | 53005662 | GBP 1600 EUR 1900 AUD 3260 USD 2070 CAD 2960 | N/A | - Concierge Standard Course for Service. This course first discusses the concepts and operation of OpenScape Concierge and then turns to configuring the SIP Trunk Routing for the Concierge Provider Service (CPS) in Mitel OpenScape 4000 or Mitel OpenScape Voice is required for Unfiy OpenScape Concierge connectivity. The installation of the Concierge Server is discussed and carried out practically. The basic configuration of the server using the System Management application is discussed and practiced before going into application configuration with the Concierge Data Center application and Concierge call handling. Another section teaches participants how to configure Contact Data Providers (CDPs) to fill the Electronic Directory (ETB) with data from the customer's environment. Further integrations with Mitel OpenScape Contact Center, presence providers (such as: Mitel OpenScape UC, Circuit, Skype-for-Business or Microsoft Teams) or calendar integration with Microsoft Exchange can be discussed as needed. Finally, the Operation and Maintenance chapter provides the knowledge needed to patch and save and restore.EN5502EN00EN |
| OpenScape Contact Center techn. Partner | OSCC COM SDK techn. Partner | 53005673 | GBP 1980 EUR 2360 AUD 4060 USD 2580 CAD 3680 | N/A | - The Mitel OpenScape Contact Center SDK is a 32-bit COM control that exposes Mitel OpenScape Contact Center functionality to custom applications through a set of interfaces so that developers can create a fully integrated desktop application featuring voice, e-mail, callback, and Web collaboration functionality. The SDK provides application developers with the tools they will need to build applications that integrate with the Mitel OpenScape Contact Center system and can be used with any language that properly implements COM, including Visual Basic and Visual C++.EN0070EN00EN |
| OpenScape Contact Center HA for Service | OSCC HA for Service | 53005678 | GBP 2270 EUR 2700 AUD 4640 USD 2950 CAD 4210 | N/A | - This course deals with the feature Mitel OpenScape Contact Center High Availability (Warm Standby) from a service perspective. In this course we configure a Windows Failover Cluster with File Share Quorum for an Mitel OpenScape Contact Center High Availabilty Installation. In this framework we install and configure Mitel OpenScape Contact Center server as Cluster application with database and wave file replication between the primary and the backup server. In a subsequent step we upgrade this installation to integrate a Central Reporting server which provides consolidated historical reports for both nodes of the cluster. In addition we discuss particular DR scenarios for Mitel OpenScape 4000 and various maintenance aspects of a High Availability deployment.EN5507EN00EN |
| OpenScape Contact Center Reporting | OSCC Reporting-E | 53005679 | GBP 2270 EUR 2700 AUD 4640 USD 2950 CAD 4210 | N/A | - The participant is able to perform the reporting configuration in Mitel OpenScape Contact Center, to work with performance routing and to understand the report types in Mitel OpenScape Contact Center: Real-time, cumulative, activity, and historical reports, especially to configure and run Mitel OpenScape Contact Center reports, including sending historical reports via e-mail. The course deals with the influence of different time-zones on Mitel OpenScape Contact Center reports, with data retention periods and with user and contact states. Moreover we discuss intensivly to evaluate the peg-count in Mitel OpenScape Contact Center reports, how to reproduce the calculation of performance statistics in Mitel OpenScape Contact Center reports and how to understand the time statistics in Mitel OpenScape Contact Center reports. Additionally, the course explains the basic structure of the Mitel OpenScape Contact Center database, how to establish an ODBC connection with the Contact Center database and how to interpret the data shown in Mitel OpenScape Contact Center reports.EN5506EN00EN |
| OpenScape Contact Center for Administrators | OSCC Administrators | 53005683 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - This course covers the concepts and how Mitel OpenScape Contact Center works, discusses routing of voice media in the platform and in Mitel OpenScape Contact Center, and explains the configuration. The simple voice routing is expanded by Call Director steps in the routing and queue processing as well as through the integration of contact data and working with database functions. It also covers how to plan, display, and execute reports. The use of the Agent Portal Web for the more effective handling of contact data, in particular in connection with agent-2-agent chat and presence integration, is discussed in detail and practically practiced. The unctionality and configuration of skills-based routing is discussed and practiced. In addition to voice media, we also discuss how to plan callbacks, work with callbacks, discuss routing of and working with e-mails, routing of and working with Web Collaboration contacts, and routing of and working with OpenMedia contacts and train these topics practically. This discussion is complemented by a presentation of the Web Interaction REST SDK. The course is completed by a discussion of the OpenScape Contact Center interfaces and basic maintenance functions.EN5501EN00EN |
| OpenScape Contact Center Basic Course | OSCC Basic for Service | 53005684 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - In this course we describe the concepts and the functionalities of Mitel OpenScape Contact Center, install and implement the Mitel OpenScape Contact Center Main server. We establish the connectivity with the Contact Media Service (CMS) as well as Mitel OpenScape Contact Center Analytics and learn the basic configuration of Mitel OpenScape Contact Center for voice and callback media theoretically and practically. This includes for example configuring simple Voice Routing Strategies and Queue Processing (without accessing external databases or custom functions). Furthermore, the participant learns how to maintain, backup, patch and troubleshoot Mitel OpenScape Contact Center for Voice media in a simple Windows environment. The participant is also enabled in using the Agent Portal Web for the features discussed in this course (Voice, Callback, Agent-2-Agent chat) and to work with the user and contact states of Mitel OpenScape Contact Center. The coexistence of Mitel OpenScape Contact Center and Mitel OpenScape UC is also discussed. Optionally, the add-on Mitel OpenScape Contact Center Analytics is also discussed.EN5504EN00EN |
| OpenScape Contact Center Advanced for Service | OSCC Advanced for Service | 53005692 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - In this course we explain skills-based routing and configure it in practical exercises. Complex voice media routing scenarios with Custom Functions and Call Director components will be discussed and configured including routing scenarios with database components. Participants will also be enabled to work with multitenant systems and with different time zones and with Multiple Contact Handling. The media types e-mail, web interaction (including web collaboration, web callback and VXML and the Web Interaction REST SDK) and OpenMedia (including Facebook and Twitter connector)will be explained and configured in practical exercises. Handling of contacts of these media types with the Agent Portal Web application is also part of the training. Further more we discuss the following topics: Integration with Mitel OpenScape FM, IT-security, auxiliary servers and interfaces.EN5505EN00EN |
| OpenScape Contact Center Expert for Service | OSCC Expert for Service | 53005693 | GBP 2690 EUR 3200 AUD 5500 USD 3490 CAD 4990 | N/A | - The Mitel OpenScape Contact Center Expert Course deals with complex topics that, due to their complexity, cannot be dealt with in the two standard courses (OCCENBASCS and OCCENAVSCS) of the OSCC training path. This includes the Basic Voice Recording, the WebRTC Integrated Phone and the associated extensions such as video calls and Click-to-Contact, the Voice Portal IVR solutions, the integration of Dialogflow and the GCP platform when using Chatbots and Speechbots in the network distributed installation of various OSCC components including load distribution with the help of a HAProxy server and the general usage of a HAProxy server. Also included: The Web Interaction SDK, the Outbound Dialer with the associated reporting in OSCC Analytics and the export of Multi Dimensional Spreadsheets (MDS) data from Analytics. An overview of the OpenMedia integration is also given.EN5511EN00EN |
Network Management
| OpenScape Accounting Report Administration | OS Accouning Report Administration-E | 53005653 | GBP 990 EUR 1180 AUD 2030 USD 1290 CAD 1840 | N/A | - This advanced Accounting course is intended for Service technicians to be able to run and export Reports and modify Reports according customer requirements.EN2405EN00EN |
| OpenScape Fault Manager V13 Update for Service | OS FM V13 Update for Service | 53005654 | GBP 990 EUR 1180 AUD 2030 USD 1290 CAD 1840 | N/A | - Mitel OpenScape Fault Management Update is a course for service specialists. The objectives include, among others the update process and the new features.EN0300EN00EN |
| OpenScape Fault Manager | OS FM Advanced-E | 53005663 | GBP 1600 EUR 1900 AUD 3260 USD 2070 CAD 2960 | N/A | - Mitel OpenScape Fault Management Advanced is a course designed for Service specialists and advanced Administrators. The objectives, among others are a deeper dive into the comfort functions which complement the monitoring of Mitel OpenScape 4000, -Voice and -Business.EN0008EN00EN |
| OpenScape Accounting for Service | OS Accounting for Service | 53005682 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - Mitel OpenScape Accounting V5 is a course for the Service Personnel. The content of the course offers a System overview of the Mitel OpenScape Accounting V5 facilities to import personnel data and administer the system. After the course the participant is able to install and update the Mitel OpenScape Accounting, import the personnel data, collect the CDRs from the switches and the Mitel OpenScape 4000 Manager. The participant is also able to administer User Groups and Users.EN2407EN00EN |
| OpenScape Fault Managment Basic | OS Fault Managment Basic-E | 53005686 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - Mitel OpenScape Fault Management Essentials is a course for the Technicians, Service Personal and Administrators. The objectives, among other includes the general use cases and technologies as well as Installation, first configuration and the monitoring.EN0001EN00EN |
| Openscape 4000 Manager Admin | OS4K Manager Admin-E | 53005688 | GBP 2610 EUR 3100 AUD 5630 USD 3380 CAD 4830 | N/A | - This course is for administrators (Level 1) who manage networked Mitel OpenScape 4000 systems in daily operations. The course content includes first installation, system administration (SysM), and configuration management (CM). After completing the course, the participant can carry out daily administrative tasks on the Mitel OpenScape 4000 Manager.EN0087EN00EN |
Advanced Security Applications
| OpenScape Alarm Response Economy Delta for Service | OScAR Economy Delta for Service | 53005649 | GBP 580 EUR 685 AUD 1180 USD 750 CAD 1070 | N/A | - This is a Delta Course for service specialists. Among other things the news concerning the hardware and software of OScAR-Eco 110 and 200 as well as their configuration are part of the course content. After this course the participant knows the new features and is able to install and administrate them. He is also in a position to brief customers.EN2498EN00EN |
| OpenScape Alarm Response-Pro Delta for Spezialists | OScAR-Pro Delta for Spezialists | 53005667 | GBP 1740 EUR 2065 AUD 3550 USD 2250 CAD 3220 | N/A | - This is a Delta Course for service specialists. The course contents include, among others, the innovations in the software applications of the OScAR-Pro product line and their relevant hardware platforms. After completing the course, the participant knows the new features and can install and administer them as well as perform a corresponding customer briefing.EN2493EN00EN |
| OpenScape Alarm Response-Pro Advanced - Security | OScAR-Pro Advanced - Security | 53005668 | GBP 1740 EUR 2065 AUD 3550 USD 2250 CAD 3220 | N/A | - This is a course for service specialists. Among other things the basics of the positioning of DECT and WLAN terminals as well as the configuration and operation of the positioning software DPS, the visualization tool DPS-view and the personal security are part of the course contents. After completing the course the participant is able to install and put into operation the application package of positioning and personal security functionalities for HiPath/OSV and to use the operation and to administrate the DPS, DPS-view and the personal security software. The participant is also in a position to brief customers.EN2495EN00EN |
| OpenScape Alarm Response-Pro PBX Systems - Data Interfaces | OScAR-Pro PBX Systems - Data Interfaces | 53005669 | GBP 1740 EUR 2065 AUD 3550 USD 2250 CAD 3220 | N/A | - This is a course for system specialists. Among other things the serial and IP-based data interface protocols of OScAR, the fault diagnosis and the debugging and tracing are part of the course content. After the course the participant knows the different data interface protocols and the possiblities how to debug and to trace. The participant is also able to do a fault diagnosis.EN2497EN00EN |
OpenScape Business
| OpenScape Business Remote and Home Office Config | OBU Remote and Home Office Config | 53005647 | GBP 105 EUR 125 AUD 215 USD 140 CAD 195 | N/A | - The Unify OpenScape Business Remote and Home Office Worker Webinar is a course for trainers and service personnel with a good knowledge of Unify OpenScape Business.EN4129ENSPEN |
| OpenScape Endpoint Management for Service | OS Endpoint Management for Service | 53005655 | GBP 1010 EUR 1200 AUD 2060 USD 1310 CAD 1870 | N/A | - The OpenScape Endpoint Management V1R1 for Service course is designed for service technicians and self-maintainers. The course content includes installing OpenScape Endpoint Management as a standalone system and on the OpenScape 4000. The course is designed to teach and reinforce all the features and capabilities available with OpenScape Endpoint Management through practical exercises. Therefore, each online participant is required to set up a local practice environment.EN1230EN00EN |
| OpenScape Business Voice - UC Networking | OBU Voice - UC Networking | 53005616 | GBP 1090 EUR 1300 AUD 2230 USD 1420 CAD 2030 | N/A | - The Mitel OpenScape Business Networking Advanced for Service, is a course for service personnel. The objectives are voice networking via TDM and IP, also virtual networking, class of service and call barring in networks with routing of C.O. connections in private networks. After completing this course, the participant is able to set up CorNetNQ-, Q-Sig- and IP-networking of Mitel OpenScape Business systems, to set up Mitel OpenScape Business networks and to configure Mitel OpenScape Business for networking with other systems (e.g. Mitel OpenScape 4000 and Mitel OpenScape Voice).EN4105EN00EN |
| OpenScape Business UC Suite | OBU UC Suite-E | 53005656 | GBP 1090 EUR 1300 AUD 2230 USD 1420 CAD 2030 | N/A | - The Mitel OpenScape Business Unifed Communication for Service is a course for service personnel. The course content includes the installation, start up and upgrading of the UC system and the UC applications. After completing this course, the participant can install and start up a system, as well as can configure and perform the software update.EN4102EN00EN |
| OpenScape Business S Data Center Basic | OBU S Data Center Basic-E | 53005657 | GBP 1310 EUR 1560 AUD 2680 USD 1700 CAD 2430 | N/A | - The basic training Unify OpenScape Business S is a course for service personnel and Administrator for data center, with good knowledge of virtual machines (VMware), LAN/WAN, Unify License management and OpenStage telephones. The course content includes the installation, start up and upgrading of the system. Another focus is the integration of Unify OpenScape Business Smart Voicemail and UC Smart. After completing this course, the participant can install and start up a system, as well as can configure and perform the software update.EN4121EN00EN |
| OpenScape Business Contact Center | OBU Contact Center-E | 53005617 | GBP 1520 EUR 1800 AUD 3090 USD 1970 CAD 2810 | N/A | - The Mitel OpenScape Business Contact Center Course is a course for service personnel. The course contents include the explanation of the operating principles and features of the Contact Center in Mitel OpenScape Business. After completing the course the participants can configure customer requirements for Mitel OpenScape Business Contact Center to implement configurations and that take them into operation and explain the functionsto the customer.EN4106EN00EN |
| Openscape Business Basics | OBU Basics | 53005670 | GBP 1770 EUR 2100 AUD 3610 USD 2290 CAD 3270 | N/A | - The basic training Mitel OpenScape Business is a course for service personnel with good knowledge of ISDN, LAN/WAN, Windows and Mitel OpenStage telephones. The course content includes the installation, start up and upgrading of the system. Another focus is the integration of Mitel OpenScape Business Smart Voicemail and UC Smart. After completing this course, the participant can install and start up a system, as well as can configure and perform the software update.EN4101EN00EN |
| Openscape Business Fast Track for Experts | OBU Fast Track for Experts | 53005671 | GBP 1770 EUR 2100 AUD 3610 USD 2290 CAD 3270 | N/A | - The Mitel OpenScape Business UC Suite (Fast Tack Mitel OpenScape Business UC and Networking) is a course for service personnel. The course content includes the installation and configuration of the UC system and the UC applications in integrated networks. Another focus is the network integration of Mitel OpenScape business and UC applications. After completing the course, the participant can assume a Mitel OpenScape UC Suite Business system in the network in operation as well as configure the features.EN4101ENUCEN |
Financial Services Solutions
| OpenScape Xpert V7R5 auf V8Rx Update | OS Xpert V7R5 auf V8Rx Update-E | 53005664 | GBP 1600 EUR 1900 AUD 3260 USD 2070 CAD 2960 | N/A | - The delta course OXPV8R0UCS for service technicians is the continuance of the training courses for OpenScape Xpert application specialists.EN4927EN00EN |
| OpenScape Xpert for Admins | OS Xpert for Admins | 53005672 | GBP 1930 EUR 2300 AUD 3950 USD 2510 CAD 3590 | N/A | - The course OXPADM1SCS for system administrators is the foundation for the product Mitel OpenScape Xpert V8.EN4904EN00EN |
| OpenScape Xpert Advanced for Service | OS Xpert Advanced for Service | 53005707 | GBP 3110 EUR 3700 AUD 6360 USD 4040 CAD 5770 | N/A | - The advanced training OXPADVSSCS for service technicians is the continuance of the training courses for Mitel OpenScape Xpert V8 application specialists.EN4902EN00EN |
| OpenScape Xpert Basic for Service | OS Xpert Basic for Service | 53005708 | GBP 3110 EUR 3700 AUD 6360 USD 4040 CAD 5770 | N/A | - The OXPBASISCS course is the educational start for Xpert Application Specialists.EN4907EN00EN |
Healthcare Solutions
| Virtual Care Collaboration Service V1R0 for Service | VCCS V1R0 for Service | 53005666 | GBP 1620 EUR 1920 AUD 3300 USD 2100 CAD 2993 | N/A | - This training is intended for Service personal which should install and confiigre the Mitel Virtual Care Collaboration Service on-site at the cusomer. In addition this training contains the connection to a HiMed System via a simulation.EN8850EN00EN |
HiMed from A&D
| Health Station HiMed (Health Care) Update for Service | HiMed V12 Update für Service | 53005652 | GBP 800 EUR 950 AUD 1630 USD 1040 CAD 1480 | N/A | - Der Update-Basiskurs für Servicepersonal mit dem Ziel, Inbetriebnahme, Administration, Migration und Wartung des HiMed-12-Basissystems zu beherrschen;HM12BASUPV |
| Health Station HiMed (Health Care) V12 Expert for service | HiMed V12 Expert für Service | 53005674 | GBP 2200 EUR 2640 AUD 4540 USD 2880 CAD 4120 | N/A | - Der Expertkurs für Servicepersonal mit dem Ziel, Inbetriebnahme, Administration und Wartung der "Spezial"- Leistungsmerkmale im HiMed-12-Systems zu beherrschen.HM12EXP |
| Health Station HiMed (Health Care)V12 Innovation Workshop | HiMed V12 Innovation Workshop | 53005675 | GBP 2200 EUR 2640 AUD 4540 USD 2880 CAD 4120 | N/A | - Innovationsworkshop für Servicepersonal mit dem Ziel, die Inbetriebnahme der neuen Leistungsmerkmale in HiMed 12 zu beherrschen. Vertiefung Analysemöglichkeiten am Cockpit pro / Cockpit pro+ / Cockpit proXHMINN12.2 |
| Health Station HiMed (Health Care) V12 Advanced Update Service VI | HiMed V12 Advanced Update Service VI | 53005676 | GBP 2200 EUR 2640 AUD 4540 USD 2880 CAD 4120 | N/A | - Advanced update training for service personnel with the goal of mastering the commissioning, administration, migration and maintenance of the HiMed 12 system, especially of the IP-componentsHM12ADUPEV |
| Health Station HiMed (Health Care) V12 Advanced Update Service | HiMed V12 Advanced Update Service | 53005677 | GBP 2200 EUR 2640 AUD 4540 USD 2880 CAD 4120 | N/A | - Der Update-Aufbaukurs für Servicepersonal mit dem Ziel, Inbetriebnahme, Administration und Wartung des HiMed-12-Systems insbesondere der IP-Komponenten zu beherrschen;HM12ADVUPV |
| Health Station HiMed (Health Care) V12 Advanced for Service | HiMed V12 Advanced for Service | 53005704 | GBP 2960 EUR 3520 AUD 6050 USD 3840 CAD 5490 | N/A | - Advanced training for service personnel with the goal of mastering the commissioning, administration, migration and maintenance of the HiMed 11 System, especially of the IP-components, including practical exercises.HM12ADVE |
| Health Station HiMed (Health Care) V12 Basic for Service | HiMed V12 Basic for Service | 53005705 | GBP 2960 EUR 3520 AUD 6050 USD 3840 CAD 5490 | N/A | - Linux- or Unix-Basic Knowledge - HiPath 4.xxx/OpenScape4000-Knowledge - Knowledge of virtualization solutionsHM12BASE |
| Health Station HiMed (Health Care) V12 Intensive for Service | HiMed V12 Intensive for Service | 53005706 | GBP 2960 EUR 3520 AUD 6050 USD 3840 CAD 5490 | N/A | - Intensive training for service personnel with the goal of mastering the commissioning, administration and maintenance of the HiMed 12 System, especially of the IP-components.HM12INT.VE |