Collaboration

Customer experience (CX) has undergone a profound transformation. Not long ago, it was siloed as a standalone function, fragmenting the view of the customer. Today, CX is a shared responsibility intersecting with critical business processes, making it central to organizational success.

Mitel wrapped up our 14th annual Innovation Day in October! But what exactly is Mitel Innovation Day? It's a time when we collaborate to share new ideas and nurture cutting-edge thinking to surface fresh ideas we can commercialize in our products.

Staying on top of regulatory demands has become a big challenge for organizations that rely on Unified Communications (UC) technology. As digital resilience and security draw more attention from regulators companies—especially in financial services— need UC systems to meet these higher standards.

Hybrid and remote working solutions have increased business productivity in so many ways. Flexibility to work from anywhere and constant access across multiple devices reduces operational friction and helps teams accomplish more.

A recent survey shows that nearly seven in ten US workers prefer the option of a hybrid work model, meaning companies that are laser-focused on the Return-To-Work (RTO) movement without flexibility are losing out on top talent.

With a legacy of innovation spanning five decades, Mitel is well-positioned to help organizations navigate the challenges and opportunities of the modern workplace.

Storied communications brand strives to meet customers who are on the migration path.

Connectivity is a central feature of modern business.

With the majority of workers now back in offices on at least a hybrid work basis, conventional wisdom says there is nothing better for team collaboration than a face-to-face setting.

When did you last evaluate your organization’s hiring and training curriculum? If it’s been a while, it’s as good a time as ever to look closely at what your organization prioritizes and whether the rubric is helping achieve business goals.