Mitel regulatory compliance

How Mitel Helps Organizations Navigate Regulatory Compliance in Unified Communications

2 min read

October 30, 2024


Regulatory compliance has become a critical challenge for organizations dependent on Unified Communications (UC) technologies. As digital resilience and security gain more attention from regulatory bodies, companies must ensure their UC systems meet strict standards, especially in financial services. Frameworks like the Digital Operational Resilience Act (DORA), GDPR, MiFID II, and HIPAA require robust protection for communication platforms, creating a significant compliance burden for IT teams. With this growing complexity, investment in UC technologies is often delayed due to uncertainty about compliance, potentially stifling innovation.


Mitel’s expertise helps organizations address these concerns, ensuring their UC systems are on the right path toward regulatory compliance while remaining agile enough to support innovation and desired outcomes.


Regulatory Frameworks and UC: A Complex Intersection


The regulatory landscape is fraught with overlapping requirements that directly impact UC technologies, particularly regarding data security, operational resilience, and the documentation of communication activities. DORA emphasizes Information Communication Technology (ICT) risk management and business continuity and imposes stringent requirements on UC systems to ensure they can withstand cyber threats and operational disruptions. This includes everything from secure data transmission to operational failover mechanisms necessary to avoid service interruptions and data breaches. These investment areas are not isolated.


Gartner predicts legal and compliance department investment in governance, risk, and compliance tools will increase 50% by 2026. This highlights the importance of the UC system’s ability to support regulators' expectations while performing as required. UC platforms must encrypt data at rest and in transit and maintain a comprehensive audit trail to ensure compliance with regulations like GDPR and HIPAA. Non-compliance can lead to significant penalties, as demonstrated by the €20 million fine imposed on British Airways for GDPR violations.


The Role of UC Specialists in Regulatory Compliance


Involving UC specialists, like those from Mitel, early in the compliance process is critical to avoiding regulatory pitfalls. Mitel’s in-depth knowledge of communication flows, encryption standards, and security protocols ensures that UC systems are properly configured to meet the demands of frameworks like DORA and GDPR. Beyond the technical requirements, Mitel also understands the legal nuances, helping organizations map their UC systems to compliance frameworks efficiently.


Mitel’s expertise helps mitigate non-compliance risks by ensuring systems are resilient, secure, and on a path to compliance from the start. Our approach also helps streamline the compliance process by leveraging Mitel’s familiarity with regulatory structures, reducing the complexity and cost of compliance efforts.


Streamlining Compliance Across Frameworks


One key benefit of working with Mitel is our ability to streamline compliance across multiple regulatory frameworks by identifying common requirements. DORA, GDPR, MiFID II, and HIPAA all share core demands. By aligning UC systems with common requirements, Mitel helps reduce duplication of effort, creating a unified compliance strategy that simultaneously addresses multiple regulations.


Mitel’s strategy leverages encryption, secure identity management, and advanced logging across the entire UC system, allowing businesses to stay ahead of changing regulatory environments without the need for repeated audits or configuration changes. This not only ensures compliance but also leads to significant cost savings.



PwC Voice of the Consumer, May 2024: Data protection was the leading factor that influenced consumer trust — 83% of respondents consider it a top priority.



Reducing the Risk of Penalties


Non-compliance with regulatory frameworks can result in severe financial penalties and reputational damage. Companies like Marriott and Google have faced millions in fines for failing to protect customer data under GDPR. With Mitel’s continuous oversight, system audits, and proactive updates, businesses can stay compliant with evolving regulations, significantly reducing the risk of penalties.


"The cost of non-compliance is three times higher than the cost of compliance," according to IBM’s Cost of a Data Breach Report. By working with Mitel, organizations ensure their UC systems are regularly updated to meet the latest standards, avoiding the financial and operational costs associated with compliance failures. Mitel’s long-term support helps businesses avoid audits, fines, and operational disruptions, providing peace of mind in an increasingly regulated market.



Entities found to be in violation of DORA Act requirements may face fines of up to 2% of their total annual worldwide turnover or, in the case of an individual, a maximum fine of EUR 1,000,000.



UC Specialists: Essential Partners in Navigating Compliance Uncertainty


Navigating the complexities of regulatory compliance for UC systems is no small task, but Mitel brings decades of experience to help businesses align with frameworks like DORA, GDPR, and HIPAA. Our specialists understand the technical and legal intricacies of compliance and can offer tailored solutions to reduce the risk of non-compliance while ensuring your UC systems remain resilient and secure.



Consult with Mitel to develop a comprehensive, unified approach to regulatory compliance and operational resilience and learn more about our resilience, compliance and security position.



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