Contact Center and CX

Are you looking to upgrade your hotel and hospitality communications solution for better guest experiences? Here are six real-world success stories from Mitel.

Eric Hanson, Chief Marketing Officer at Mitel, said it best “…UC isn’t about where it lives.

Today’s hybrid unified communications (UC) platforms are uniquely positioned to address these challenges.

Contact centers are the unsung heroes of customer experience (CX), turning unhappy clients into brand advocates, gathering important audience data, and enhancing the company image.

Listening is the most efficient way to gather information. As the fastest human sense with millisecond processing, it soundly beats out reading and parsing text.

We’ve all watched high-performance athletes lose a race by mere fractions of a second. It's compelling to watch whether the athlete is running on a track, racing down a ski hill, or skimming across a swimming pool.

The adage that retaining current customers is more cost-effective than acquiring new ones has never been more critical than in today’s insurance industry. Faced with increasing competition, insurance companies must closely monitor existing customers’ needs to succeed in any market.

Consumer expectations for business interactions have climbed to new heights.

As leisure travel returns to its pre-pandemic levels, the hospitality industry has reason to rejoice. The pent-up demand for travel has exceeded expectations, with analysts predicting a full recovery for the industry sooner than expected. As guests return, however, they’ll be greeted by more technology as part of their guest experience. With many hotels and cruise ships still facing labor shortages, artificial intelligence (AI) and digital technology are used to bridge the gap between the growing demand for personalized experiences and a shrinking pool of people to deliver them.

Today’s financial transactions look vastly different than they did five years ago. Banks, insurers, and other institutions are closing their physical locations and pivoting to online services. Fewer customers are engaging in person with bank tellers or insurance advisors. Instead, they use financial technology (fintech) apps to manage their money.