Contact Center and CX

Waiting on hold is a part of doing business, and the abandoned rate for these callers is very high.

To celebrate the Mitel User Group’s (MUG) 10,000 member milestone, Global MUG Director Bob Baddeley and Mitel EVP and CSO Graham Bevington discussed the group’s purpose, Mitel end-user success stories, the key benefits of being a MUG member, and plans for the future.

What kind of experiences are people having with your company? In prior years, this question was mainly aimed at your customers. Customer service was and still is one of the most critical aspects of many positions. Why? Because satisfying experiences build their loyalty and, in turn, your profitability. Therefore, expectations for worker performance have dominated conversations around employment for, well … forever!

‘Tis the season for New Year’s resolutions – and here at Mitel, we know how vital the turn of the new year is for organizations

Contact center managers are under a lot of pressure to deliver better results with less resources.

There are many things on the mind of a retail business: its supply chain, cost control, online and offline stores, customer experience, employee retention…the list goes on.

Retailers face a challenging holiday season due to inflation, labor shortages, and supply chain issues.

Written by SNAP Recordings, a professional voice recording service provider with over 100 male and female voice talents recognized as a leader in professional voice recordings for business phone systems.

As our working environment continues to adapt and change, many businesses seek actionable insights to help guide their decisions and make sense of everything.

There’s no denying the past few years have been turbulent at best for retailers.