Contact Center and CX

Contact center managers are under a lot of pressure to deliver better results with less resources.

There are many things on the mind of a retail business: its supply chain, cost control, online and offline stores, customer experience, employee retention…the list goes on.

Retailers face a challenging holiday season due to inflation, labor shortages, and supply chain issues.

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As our working environment continues to adapt and change, many businesses seek actionable insights to help guide their decisions and make sense of everything.

There’s no denying the past few years have been turbulent at best for retailers.

The earliest versions of humankind naturally wouldn’t recognize modern humans – not their diets, homes, or possessions.

The Mitel User Group (MUG) is an independent, global, and customer-led community strategically aligned and financially supported by Mitel.

The contact center world is filled with opportunity, growth and the chance to meet diversifying needs.

It’s happened to all of us. We make an online purchase and, instead of an automatic confirmation, we receive a notice that our order has been placed on hold.