Guest Insights

The financial services sector is a bedrock of economies and everyday life, facilitating transactions, managing assets, and propelling growth. Behind the wall of numbers and transactions lies a dynamic world that demands a keen understanding of markets and the ability to anticipate and adapt to change.

Welcome to Mitel’s new monthly feature, where we recap coverage in various publications worldwide.

From a global pandemic to inflation-hitting highs that have been unseen since the 1970s, small business owners know all too well the importance of preparedness to handle business disruption. Not to mention, customer expectations have reached an all-time high, and delivering an optimal customer experience has become more critical than ever before. On the flip side, employee needs have also changed, with many desiring more flexible and fulfilling work options.

What's the first thing that pops into your mind when considering selling in the public sector? Perhaps you think of how your state government or local city buys the technology they need to keep things running.

In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors.

For any company in business for over 50 years, no single action – a product, a strategic decision, or even a hire – can ever be pointed to as the thing that resulted in that extraordinary longevity.

Mitel’s strategy is to provide more choice and flexibility than any other vendor. Unlike most communications vendors offering off-the-shelf solutions, Mitel’s unique approach provides customizable options for cloud, deployment, collaboration, and vertical applications. In addition, Mitel helps customers navigate their communications and collaboration journey through its customer lifecycle management (CLM) initiative.

On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global research study, almost 32% use on-premises UC platforms, while 24.7% use a private cloud solution.

Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%) of financial services firms are deployed on-premises compared to 37.5% of healthcare organizations. An additional 22.6% of financial services firms use single-tenant private hosted cloud solutions, as do 12.5% in the healthcare vertical.

The 2023 edition of Enterprise Connect, held in Orlando, FL, brought together even more partners and customers than last year’s successful event. While the agenda included the expected vendor, consultant, and analyst presentations, it also included such activities as morning yoga and running, a booth crawl, and opportunities for attendees to connect during coffee breaks and other activities.