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Customer ExperienceBuild a Stronger CX Strategy: The Top 3 EX Tips Every Business Needs
The customer experience (CX) has taken center stage for quite some time now as businesses focus on delivering personalized, frictionless experiences. But successful companies quickly realize it’s time for the employee experience (EX) to share some of the spotlights. -
Enterprise CommunicationsStay Connected During Weather Emergencies and Natural Disasters with Mass Notifications
Monsoons, volcanoes, wildfires, droughts, hurricanes, and typhoons. Natural disasters have been occurring with more severity and frequency than ever. In 2022, extreme weather events broke records worldwide and are on a dangerous upward trend. -
Customer Experience3 Ways Successful Businesses are Boosting Customer and Employee Loyalty
As our world becomes more digitized and daily interactions span multiple channels, customers and employees expect seamless interactions and communications. Whether customers need to chat online after hours with a live service representative or employees need to communicate quickly with a colleague to answer a customer’s questions, a virtual component is a given in almost every interaction. -
Cloud MigrationIs Your Unified Communications Vendor Reliable? Look for These Green Flags
When people are asked to list the most important qualities of a successful and lasting relationship, trust is often one of the top answers. -
Customer ExperienceWhy Do Contact Centers Still Prefer On-Prem?
I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they participate in research interviews about contact center architecture. -
The Top 3 Traits Every Successful Customer Experience Team Needs to Have
These days it takes as much (if not more) effort to keep an existing customer as it does to gain a new one. About half of customers report they would switch to a different brand after just one negative customer service interaction, according to findings from Zendesk. -
Customer ExperienceHow to Improve the Healthcare Patient Experience
While a healthcare facility’s chief concern is providing quality medical care, a patient’s guest experience extends beyond purely medical concerns. -
Customer ExperienceExperts Reveal Customer Experience Trends For 2023
In the 20th century, customers had far more limited choices than now. You could shop at the hardware store on the corner or the one miles down the road — provided you were in a big enough city to support two hardware stores. -
Customer ExperienceTop 3 Ways to Build Trust with Digital-First Consumers
The modern consumer is a digital one. While it’s true people are returning to physical stores and offices, most continue to rely on digital channels as the first point of interaction (and some have made a permanent shift to digital in post-pandemic).