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IndustriesTransforming Bank Branch and Office Networks with Mitel
To compete effectively with financial technology companies, or fintechs, banks and credit unions are transforming their two most powerful customer engagement resources: contact centers and branch and office networks. -
Expert InsightsOn-Premises and Hosted Cloud Solutions for Healthcare and Financial Services
Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%) of financial services firms are deployed on-premises compared to 37.5% of healthcare organizations. An additional 22.6% of financial services firms use single-tenant private hosted cloud solutions, as do 12.5% in the healthcare vertical. -
PartnersMitel Hospitality Partner Specialization 2023
Mitel’s Hospitality Specialization recognizes the partners who invest in Mitel in revenue and expertise. This allows hoteliers to select Mitel partners who understand the hospitality industry and can improve guest service and minimize costs. The Specialization assesses partners against strict criteria each year. These elite partners work closely with Mitel’s global hospitality team, where industry and product knowledge are shared. -
IndustriesImprove the K-12 Teaching Experience with Mitel Unified Communications Solutions
This is the second blog in a series about the communications challenges in K-12 school districts and Mitel’s unified communications solutions to those challenges. The first blog focused on enabling efficient communications and staff agility across a school district. This blog will focus on how that investment can improve the teaching and learning experience. -
Productivity & EfficiencyThe Workplace Evolution of the Electronic Office
Meet the next generation of working styles. -
IndustriesHow to Solve K-12 Staffing Challenges with Mitel Unified Communications Solutions
K-12 school districts are more than educational institutions. They are also creators of communities. Each school connects its surrounding neighborhoods. And when individual schools combine to become a single, unified school district, they join an entire town or city. -
Business PhonesHow to Clean Your Phone
The COVID-19 pandemic caused us all to become more aware of cleanliness, hygiene, and what we're touching. -
Digital TransformationTech-Savvy Finance: Improving Financial Services Workflows with Automation
The financial services landscape is changing rapidly. As more customers move their money to online-only co-ops and invest in cryptocurrency, traditional financial institutions like banks, credit unions, building societies, and investment management firms must revolutionize their services or face losing revenue to new digital disruptors. -
Customer ExperienceOn-Hold Messages 101: How to Create a Great On-Hold Experience
Waiting on hold is a part of doing business, and the abandoned rate for these callers is very high.