Avaya End of Support for the CS1000M: How It Affects the Public Sector

Avaya is ending support for its CS1000M platform in June 2018, and with the popularity of Nortel PBX units across a range of public sector organizations, this end of support is significant.* An unsupported system creates service risks, and can have a serious impact on your team’s productivity and customer experience.

The CS1000M was widely implemented across the public sector, particularly within the healthcare industry. What does the end of support mean for the public institutions that are running on this system?

Replacement needs to happen quickly

On top of the known end of support, public institutions are also facing uncertainty after Avaya’s announcement of Chapter 11 bankruptcy protection. With end of support looming in 2018, organizations need to be making steps today to ensure there is no failure of coverage during the transition.

What to look for

Replacing an on-premises system like Avaya’s CS1000M will take a significant amount of effort. The platform you choose to replace your CS1000M is a major investment, both in infrastructure and in training and ramping up. It’s important to look for a replacement that is designed to integrate with what you’ve already got on the ground, is paired with a vendor who can offer sustainable support for the future and requires minimal retraining and downtime during the transition period.

Looking for examples? Here are the best replacements for the CS1000M >

Who can help

It’s important to find a partner who can help your transition go as smoothly as possible. This is a great opportunity to review processes and standards inside your organization as well, and the right partner can help you navigate those reviews. One great way to find the right partner is by looking for someone who will meet your organization where you are and capitalize on your infrastructure investments.

For public sector organizations, a great replacement for Avaya’s CS1000M is MiVoice Business. The MiVoice Business communications platform is designed to meet the needs of businesses from five to 65,000 users, whether they have a single site or multi-site networks that span the globe. Delivering voice, messaging, mobility, presence, conferencing, collaboration and applications, MiVoice Business provides robust functionality and a smooth transition for Avaya CS1000M users.

For larger organizations who want to move to the cloud, MiCloud Enterprise is the best path forward. With MiCloud Enterprise, you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Enterprise delivers the highest levels of performance, reliability and security through our global, mobile cloud.

No matter what provider or solution you work with, it’s important to start making the transition now. Your organization can’t afford downtime with an unsupported system.  

Find a replacement now. >


*Avaya End of Sale Notice, page 3.

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