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Customer Success
Location: United States
Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Success
Brightmetrics uncovers four underestimated call center agent metrics that can revolutionize the customer experience.
We examine how Visns Studio leveraged Mitel's CloudLink APIs and the Mitel Developer Program to develop a custom integration for a funeral home client.
The right technology gives employees the agility, autonomy, and alignment they need to deliver exceptional customer experiences. Activate these traits today.
Nonprofits rely on connections to change the world, and their communications systems must work as hard as they do. Here’s what they need to make it happen.
What is the Mitel User Group (MUG) and what's in store for the global community this year? We asked Bob Baddeley, Global MUG President.
Last year shaped up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2022, we have identified nine of the most influential trends affecting centers so far.
When critical front-line services were most needed, this UK city council's contact center staff handled hundreds of calls and reams of incoming needs without missing a beat.
The Head of Fan Experience at Liverpool Football Club describes how the club leverages Mitel solutions to deliver efficient internal communication and a stellar fan experience.
With IoT and unified communications, stadiums lower costs, boost efficiencies and improve the fan experience.
Tottenham Hotspur scores big with the unveiling of their innovative new stadium. The club will rely on Mitel technology to help boost employee productivity and the fan experience.