The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Success

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4 Call Center Agent Performance Tracking Metrics You're Overlooking
Customer Success | June 05, 2023

Brightmetrics uncovers four underestimated call center agent metrics that can revolutionize the customer experience.

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Visns Studio Revolutionizes Communications in Hazardous Environments Using Mitel CloudLink
Product News, Partners, Customer Success, Application Integrations | April 03, 2023

We examine how Visns Studio leveraged Mitel's CloudLink APIs and the Mitel Developer Program to develop a custom integration for a funeral home client.

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The Top 3 Traits Every Successful Customer Experience Team Needs to Have
Customer Success | February 13, 2023

The right technology gives employees the agility, autonomy, and alignment they need to deliver exceptional customer experiences. Activate these traits today.

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4 Things Nonprofits Need from Their Communications Solutions
Industries, Customer Success | November 22, 2022

Nonprofits rely on connections to change the world, and their communications systems must work as hard as they do. Here’s what they need to make it happen.

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Q&A with the Mitel User Group's Bob Baddeley
Customer Success, Expert Insights | April 27, 2022

What is the Mitel User Group (MUG) and what's in store for the global community this year? We asked Bob Baddeley, Global MUG President.

The 8 Most Important Call Center Trends To Watch In 2020
The 9 Most Important Call Center Trends of 2022
Customer Success | April 19, 2022

Last year shaped up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2022, we have identified nine of the most influential trends affecting centers so far.

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City of Edinburgh Council Powers Up During Lockdown with Remote Working
Remote & Hybrid Working, Industries, Customer Success | August 10, 2020

When critical front-line services were most needed, this UK city council's contact center staff handled hundreds of calls and reams of incoming needs without missing a beat.

Quicker, Faster, Better: Liverpool FC Uses Seamless Communication To Win Big
Quicker, Faster, Better: Liverpool Football Club Uses Seamless Communications To Win Big
Industries, Customer Success | August 08, 2019

The Head of Fan Experience at Liverpool Football Club describes how the club leverages Mitel solutions to deliver efficient internal communication and a stellar fan experience.

A Whole New Ballgame: IoT and UC Help Stadiums Prove ROI
A Whole New Ballgame: IoT and UC Help Stadiums Prove ROI
Customer Success, Industries | April 29, 2019

With IoT and unified communications, stadiums lower costs, boost efficiencies and improve the fan experience.

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Mitel Powers Connections For New Tottenham Hotspur Stadium
Customer Success, Industries | April 03, 2019

Tottenham Hotspur scores big with the unveiling of their innovative new stadium. The club will rely on Mitel technology to help boost employee productivity and the fan experience.

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