Mitel Contact Center partner specialization

Mitel Contact Center Specialization 2024

Kory Shelton

Kory Shelton | February 15, 2024


Mitel’s Contact Center Specialization was created for our partners who are experts in Customer Experience and know how to deliver exceptional contact center solutions for your business.  We work with our partners and customers to ensure we are staying ahead of the industry and working to build solutions that fit the needs of unique industry verticals.


At Mitel, we understand that customer experience is crucial to every business. We know the industry is moving towards an AI-driven experience that provides exceptional customer experience while increasing operational efficiency. We provide AI solutions focusing on everything: Chat Bots, Voice Bots, Conversational AI, and Agent Assist technology that can listen to conversations and suggest articles to human agents in real-time.


Using AI to enhance Quality Management and Analytics, customers now have the tools to measure script adherence of their agents, identify customers at risk of churn, and have meaningful dashboards and reports to improve the quality of your contact center.


Contact Center Specialized partners can create exceptional experiences for your business with Mitel's omnichannel CX solutions, featuring interaction routing, self-service IVR, performance analytics, real-time dashboards, and workforce optimization tools.  Using Rest APIs, they can create unique integrations into the applications required for your business or entity.


Many of our Contact Center specialization partners specialize in our focused business verticals. Working with a business partner who knows and understands the challenges you face within your own contact center can be the difference between delivering a “good” customer experience and an “excellent” customer experience. 


Learn more about how Mitel’s contact center solutions improve customer experience.


Mitel Contact Center Specialization Partners


Blackbox


BSB Communications, Inc.


Cady Business Technologies


Consolidated Communications


Consolidated Technology Solutions


D & S Communications


Firstline Communications


High Point Networks


Huntel Communications


Innovative Communication System


Marco Technologies


Maverick Networks


Morse Communications


Vertical Communications

Categories: Partners, Industries

Kory Shelton

Kory Shelton,  Contact Center - CX Pre-sales Engineer

Kory has been in the telecommunications industry for over 35 years, specializing in the Contact Center environment. His passion is helping companies see the value that a solidly performing CX and AX-driven Contact Center solution can bring to their brand.

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