Mitel in The News: 5 Stories You Might Have Missed in November 2024

Welcome to our monthly recap of Mitel news for November, also known as NaNoWriMo, for those eager to write a 50,000-word novel in 30 days. If brevity is more your style, we suggest visiting Mitel’s YouTube channel. Our social team posted a series of shorts this month that, in mere seconds, dig into a trio of significant announcements, including Mitel’s placement as a leader in two Aragon Research Globe reports. To echo the words of countless YouTube creators before us, don’t forget to like and subscribe!

Ok, let’s get to the news!

A quick note that we link to the article in its published language. In most cases, using your favorite translation software will allow you to read the article in your preferred language easily.

CX Today: Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’

The biggest of those three significant announcements mentioned above was the launch of Mitel CX, our next-generation contact center solution. Backed by a suite of AI-assisted tools and innovative features, it’s a powerful and scalable platform that seamlessly integrates with Mitel’s unified communications solutions. This article from CX Today digs deeper into the features and why it is a significant release for Mitel.

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Channel Futures: Mitel CX, Geared Toward Channel, Debuts

The release of Mitel CX also creates considerable opportunity for channel partners. In this interview with Channel Futures, Martin Bitzinger, Mitel’s Senior VP of Product Management, outlines what partners can expect from the new platform, its rollout, and why Mitel CX represents a whole new era for Mitel contact center solutions.

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Contact-Centres.com: Mitel Strengthens Partnership with Talkative with Contact Centre Solutions

Of course, it takes a multidimensional ecosystem to bring innovative products like Mitel CX to market. A prime example is the AI solutions provider Talkative, with which Mitel expanded its partnership last month. As Contact-Centre.com explores, this agreement is about leveraging AI tools that provide real value for customer service professionals and their customers.

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CommsBusiness: Mitel extends partnership with AI provider Talkative

UK tech publication CommsBusiness also covered the Talkative news. They focused on how contact centers can leverage GenAI tools and automation, like Talkative provides, to simplify workflows and answer common questions that give agents more time to focus on complex requests.

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Total Retail: Unlocking Retail Success: Utilizing Modern Communication Tools to Empower

AI is just one of the game-changing tools revolutionizing retail. With the holiday rush in full swing, Mitel’s SVP of Americas, Jonathan Buckle, looks closer at how retailers can apply innovative modern communications solutions to empower employees and meet evolving customer needs.

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Finally, congratulations to Mitel’s Steve Loebrich on being named a 2024 UC Leader by Channel Futures. The annual list recognizes outstanding leaders from top unified communications firms delivering results in an ever-evolving marketplace.

As always, thanks for reading. Remember to check out the Mitel newsroom monthly for all our news articles.