Mitel in The News: 5 Stories You Might Have Missed in October

Welcome to our monthly recap of Mitel mentions in the news.

If you are interested in cybersecurity, October is likely one of your favorite times of year—Cybersecurity Awareness Month.

This year’s Cyber Month theme was "Secure Our World," and our Chief Information Security Officer (CISO) Bill Dunnion was busy leading Mitel’s involvement. Beyond being spotted at several security-related events over the past month, he sat down with the WE’RE IN! podcast. It’s a great listen that provides a deeper look at the role of a CISO, the risks and rewards of AI, and how to be security aware – both at the office and home.

This month, our CTO shares his thoughts on building resiliency into healthcare communications platforms, and we cover two new additions to Mitel’s portfolio. Plus, our CMO talks about hype, data, and US National Parks.

Ok, let’s get to the news!

A quick note that we link to the article in its published language. In most cases, using your favorite translation software will allow you to read the article in your preferred language easily.

Security InfoWatch: Mitel adds critical event management solution to its portfolio

Every second matters in an emergency, which makes planning and preparation essential for organizations facing critical events. That’s where Mitel Critical Event Management (CEM) steps in to help in situations ranging from a cyberattack to a natural disaster. This Security InfoWatch article explains how the latest addition to Mitel’s portfolio is designed to help organizations better manage risks before, during, and after a crisis.

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CX Today: Mitel Launches GenAI-Powered Speech Analytics Platform

Last month, Mitel also announced the global availability of Mitel Interaction Recording (MIR) Insights AI. Organizations can use automation to analyze and manage large amounts of recorded communication data by leveraging leading AI technology. CX Today takes a closer look at its key benefits.

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HIT Consultant: The Vital Role of Hybrid Unified Communications in Healthcare Organizations

Hospitals and healthcare clinics face complex technological challenges. Patients and staff require timely and secure communication, and administrators increasingly face tighter budgets and regulatory scrutiny. As our CTO Luiz Domingos shares, hybrid unified communications platforms can address these issues by optimizing infrastructure, boosting resiliency, and enhancing data security. They are also ideally placed to support frontline workers and drive collaboration among dispersed teams.

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ICT Journal: «Le plus grand potentiel réside dans l’utilisation optimisée des données existantes»

Diving deeper into tech and healthcare, ICT Journal shares a discussion between Mitel’s General Manager for Europe’s Alpine region, technology leaders from the Swiss hospital Réseau Hospitalier Neuchâtelois, and IT provider UMB. The conversation covers how communication solutions can make patient feedback on their care more accessible, the benefits of personalized monitoring, and how data can be used to improve the patient experience.

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Top CMO Podcast: Rebranding a 50-Year-Old Giant: How Mitel Stays Ahead in a Cloud-Driven World

Curious about what it takes to be a Chief Marketing Officer (CMO)? In this in-depth chat with the Top CMO podcast, Mitel’s chief marketer, Eric Hanson, offers his thoughts on success in the role, the challenges, and opportunities that come with adapting to industry shifts, and managing hype around modern market trends. Outside the office, he also talks about looking for inspiration in nature at his favorite US National Parks.

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As always, thanks for reading. Remember to check out the Mitel newsroom monthly for all our news articles.