The adage that retaining current customers is more cost-effective than acquiring new ones has never been more critical than in today’s insurance industry. Faced with increasing competition, insurance companies must closely monitor existing customers’ needs to succeed in any market.

Consumer expectations for business interactions have climbed to new heights.

Mitel commemorated our 50-year journey in 2023, marking a significant milestone in the company's evolution. Since 1973, Mitel has pioneered telecommunications, shaping how organizations worldwide connect and communicate. This year, we emphasized enduring commitment to excellence in communication solutions.

In the ultra-competitive unified communications (UC) market, the landscape of products is increasingly nuanced, making it more difficult to differentiate portfolios and stand out to customers. Adding to the challenge, new and traditional competitors constantly impose themselves on customers with attractive new offers.

Welcome to our monthly roundup of Mitel news from around the globe.

In this edition, Mitel reinforces its leadership team by appointing a highly regarded tech executive as CTO. One of our flagship UC platforms secures industry recognition for delivering excellence and quality. Plus, we highlight a new agreement with an influential European communications wholesaler.

The COVID-19 pandemic caused a seismic shift in global work culture and how organizations think about their environmental impact. Remote work, once a new concept, has become a key component in fostering a more sustainable future for our planet. As organizations and individuals rethink the traditional office model, the shift to remote work is not just about convenience and flexibility but about redefining our approach to work in alignment with environmental, social, and governance (ESG) principles.

Quality medical care has always been built on strong personal connections, but recent developments in telehealth have added another meaning to connected healthcare.

October was National Cybersecurity Awareness Month. While it’s great to have a month focused on raising awareness about the importance of reducing online risks, cybersecurity challenges don’t go away when the month ends. They are there all year, and they are constantly evolving.

The rise in remote working challenges the concept of hotels as "just" for leisure or business. With a shift toward hotels as co-working spaces, properties must have robust technology and communication systems to cater to professionals considering bleisure travel: downtime before or after a business trip. These changes create a new hospitality experience, quickly becoming one of today's most sought-after solutions.