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CultureThe Return-to-Office Era Is Here, but Who’s Ready to Go Back?
When it comes to working in an office, the “new normal” is starting to look a lot like the “old normal” – at least, it would if certain major employers had their way with a renewed return to office (RTO) mandates. Even companies like Disney, JPMorgan Chase, and Amazon, which had previously allowed remote or hybrid work schedules, are now pushing for more in-person days each week. -
CultureIndustry Analysts Reflect on Mitel’s 50th Anniversary
For any company in business for over 50 years, no single action – a product, a strategic decision, or even a hire – can ever be pointed to as the thing that resulted in that extraordinary longevity. -
Communications & CollaborationThe Digital Nomad Lifestyle: Balancing Work and Travel
For most, the pandemic felt like a time of closure. Schools, restaurants, shops, and offices all shut their doors, forcing people to work from home for months. For others, however, the chance to work remotely opened new windows: the opportunity to work wherever they wanted. -
Collaboration5 Common Myths About Internships (and Why Remote Internships are Great)
Internship programs allow businesses to foster new talent and get the chance to teach, mentor, and jumpstart someone’s career. -
Guest InsightsMitel CLM: Enhancing Customer Value and Partner Success
Mitel’s strategy is to provide more choice and flexibility than any other vendor. Unlike most communications vendors offering off-the-shelf solutions, Mitel’s unique approach provides customizable options for cloud, deployment, collaboration, and vertical applications. In addition, Mitel helps customers navigate their communications and collaboration journey through its customer lifecycle management (CLM) initiative. -
IndustriesMitel Healthcare Partner Specialization 2023
At Mitel, we are committed to improving healthcare outcomes. As a HIMSS conference attendee in the US, we conversed with healthcare providers to understand their current issues. This helps us identify how technology can help overcome their challenges. We learned that providing basic communication technology to their staff is no longer enough, but that healthcare providers need solutions that address new and legacy issues. -
Customer Success4 Call Center Agent Performance Tracking Metrics You're Overlooking
Transforming your call center into a thriving hub of customer satisfaction requires the right blend of efficient agents who can effortlessly meet customer needs. But have you considered the untapped power of agent performance metrics? -
Guest InsightsOn-Premises and Hybrid UC Benefits for Education, Hospitality, and Retail
On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global research study, almost 32% use on-premises UC platforms, while 24.7% use a private cloud solution. -
Contact Center and CX9 Tips for Creating Omnichannel Financial Experiences Customers Can Bank On
Today’s financial transactions look vastly different than they did five years ago. Banks, insurers, and other institutions are closing their physical locations and pivoting to online services. Fewer customers are engaging in person with bank tellers or insurance advisors. Instead, they use financial technology (fintech) apps to manage their money.