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CollaborationHow to Solve K-12 Staffing Challenges with Mitel Unified Communications Solutions
K-12 school districts are more than educational institutions. They are also creators of communities. Each school connects its surrounding neighborhoods. And when individual schools combine to become a single, unified school district, they join an entire town or city. -
Business PhonesHow to Clean Your Phone
The COVID-19 pandemic caused us all to become more aware of cleanliness, hygiene, and what we're touching. -
Digital TransformationTech-Savvy Finance: Improving Financial Services Workflows with Automation
The financial services landscape is changing rapidly. As more customers move their money to online-only co-ops and invest in cryptocurrency, traditional financial institutions like banks, credit unions, building societies, and investment management firms must revolutionize their services or face losing revenue to new digital disruptors. -
Contact Center and CXOn-Hold Messages 101: How to Create a Great On-Hold Experience
Waiting on hold is a part of doing business, and the abandoned rate for these callers is very high. -
IndustriesTransforming the Banking Customer and Employee Experiences with Mitel
Agile, innovative financial technology companies, or fintechs, are disrupting the competitive landscape for banks and credit unions by offering new digital gateways to banking, payments, credit, and investing services. Because they were ‘born digital,’ fintechs are data–driven and excel in delivering convenient, easy–to–use services. They exploit technology to their advantage, offering 24/7 availability, instant video meetings, and informed responses to recent customer behavior. And because fintechs don’t need branch networks to sell and distribute their services, they can offer aggressive rates and low prices while retaining good margins. -
Communications & CollaborationConflict Management 101: Resolving Conflict in Business Communications
No matter the cause, workplace conflict is widespread. Over one-third (36%) of people report dealing with conflict often or even all of the time in their jobs. Managers spend over four hours each week dealing with conflict on average.
While conflict is unavoidable, experts agree it’s essential to resolve any issues before they become big problems. When handled correctly, conflict can be a way to identify opportunities to learn and grow stronger as an organization. -
CollaborationIn Healthcare, Fewer Devices Means Better Collaboration
Even before healthcare professionals began grappling with the COVID-19 virus, hospital systems had started to evaluate how best to modernize their communications. -
Customer ExperienceMeet AI: Your New Virtual Contact Center Assistant
The Jetsons, Star Wars, and WALL-E all had it right. -
Remote Working4 Ways to Upskill Remote and Hybrid Workers
While nobody particularly enjoyed the lockdowns we experienced in 2020 and 2021, it would be short-sighted to suggest that no good came out of them. Being trapped at home wasn’t super fun – but the advancements made to how we worked in that time were seen as a positive by almost everyone lucky enough to experience them.