Secure Messaging in Healthcare

Improve Patient Privacy with Secure Healthcare Communication Solutions

2 min read

July 17, 2023

In the ever-changing and rapidly evolving world of healthcare, secure healthcare communication solutions are critical. Technology has changed how healthcare is delivered to patients, with in-home providers currently accessing patient records remotely and virtual visits becoming far more common. Beyond providing enhanced patient experiences, healthcare organizations incorporate technology to cut costs and increase operational efficiency.

The deployment of new technology and an evolution in how patient care is performed has created new vulnerabilities in how healthcare data is shared. HIPAA-compliant communication solutions offer the security organizations needs to protect patient data and improve care outcomes when you need a secure messaging platform for your healthcare organization.

What is Secure Messaging in Healthcare?

Messaging in healthcare refers to physicians, providers, and patients sharing information via text message on their tablets or mobile devices. Because patient communication privacy is required by federal law, these messages must occur within a secure platform that is HIPAA compliant. Although ensuring that your healthcare organization’s messaging platform is secure is an added administrative step, offering this as a communication option can improve patient care and engagement, reduce administrative costs, and simplify appointment scheduling.

The Benefits of Secure Messaging

Secure messaging in healthcare matters because it is required by federal law. Ensuring that all communications are secure and HIPAA-compliant is just the starting point; there are many other benefits to modernizing your healthcare organization’s messaging systems, including:

Improved Patient Experience

Imagine being one message away from your healthcare provider or for physicians in different practice areas of an organization being able to communicate with one another from their mobile devices easily. Convenient and efficient, secure messaging can close the gap between patients and providers, helping to improve access and outcomes for all.

Staff Mobility

Dispersed teams are more productive and agile. Patient information can be securely accessed and shared from anywhere, giving mobile healthcare professionals the tools they need to take care of their patients as well as they deserve.

Increased Revenues and ROI

Better patient care and a higher satisfaction rate lead to a higher reimbursement rate. Secure messaging reduces unnecessary appointments, improves patient access to doctors, and streamlines information sharing between providers.

On-premise adoption is still high among healthcare organizations. Here's why. >

Secure Healthcare Messaging for All Sized Organizations

The proper healthcare messaging infrastructure can make all the difference for your healthcare organization. The ideal healthcare communications system goes beyond just secure healthcare messaging; a contact center solution to facilitate effective communication for all stakeholders, one that provides excellent patient experiences, increases revenue and decreases costs, and enables the delivery of higher-quality care.

Enterprise Solutions

For large healthcare organizations, look for a solution that provides consistent and secure communication via phone, email, SMS text, and Web chat. This service should include support for speech IVR, AI-powered chatbots, and direct contact with healthcare experts to resolve patient questions, reducing time spent on repeated callbacks and transfers. By facilitating communication at every level, enterprise solutions get critical information to doctors, nurses, and medical attendants while also creating operational and business efficiencies.

Mid-Sized Solutions

The best option for mid-sized healthcare organizations offers a full communications solution with messaging, collaboration, and contact center capabilities. This option should feature chat, video conferencing, screen sharing, file sharing, and cross-device functionality, making it ideal for remote healthcare workers and streamlined patient and provider communication.

Flexible Solutions for All-Sized Healthcare Organizations

Scalable for small healthcare organizations and large hospital systems alike, a world-class unified communications and collaboration (UCC) solution will adapt to your healthcare strategy by combining on-site deployment, virtualization, private cloud environments, and survivability to provide business continuity. User-friendly, UCC solutions bring providers, staff, and patients together with voice, video, chat, messaging, and team collaboration tools.

The Importance of Integrations

Messaging and other communications can be built into your healthcare business’ workflows and applications with simple third-party integration tools and easy-to-use APIs.

Secure Communication Technology Patients and Healthcare Providers Can Trust

Changing patient expectations and the need to cut costs and improve organizational efficiency have led many healthcare organizations to adopt secure messaging technology. When choosing your next secure healthcare communications solution, keep an eye out for reliable, omnichannel, and HIPAA-compliant features to help you modernize and improve your organization, bring your patients closer to your providers, enhance workflows and staff mobility, and positively impact your bottom line.

Check out Mitel's suite of healthcare solutions today >

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